Clinical Support Representative

Summary

Join Radformation, a company dedicated to improving cancer care globally through automated treatment planning solutions. As a Clinical Support Representative, you will be a crucial part of our team, working closely with clinics to resolve software issues and enhance their workflow. You will collaborate with various departments, including Technical Support, Clinical Success, Product Management, and Sales, to provide comprehensive support and foster strong customer relationships. This role demands strong communication, problem-solving, and technical skills within the radiation oncology field. Radformation offers a competitive salary, comprehensive benefits, and a fully remote work environment.

Requirements

• Minimum 2 years experience of clinical dosimetry using Eclipse TPS
• Strong critical thinking skills
• Exceptional presentation skills
• Positive attitude and a passion for excellence in patient care

Responsibilities

• Respond to phone and email inquiries from clinics with questions regarding Radformation software
• Work with clinics to understand their issues and provide a solution independently and/or with the help of the programming team
• Work with the Knowledge Support team to identify topics that would benefit both the clinics and internal teams
• Collaborate with the Clinical Success team to identify clinics that need attention in order to develop and grow relationships with current customers
• Document correspondences with clinics in the CRM system
• Participate in weekly Support meetings

Preferred Qualifications

• 5 years experience of clinical dosimetry using Eclipse TPS
• Experience with Radformation software
• Customer service experience

Benefits

• Top-tier medical, dental, vision care for employees and their families
• 401(k) & employer match vest immediately
• Self-managed PTO
• Generous parental leave
• Additional part-time work to help transition back into the swing of things
• Fully remote team
• Virtual events, yearly retreats and a collaborative work environment