Clinician Operations Manager

Summary

Join Signify Health as a Clinical Operations Manager and oversee the daily operations of a 150-person clinician team conducting in-home and virtual evaluations. You will manage team performance, metrics, and staffing, partnering with recruitment and capacity management. This role requires strong leadership, strategic decision-making, and experience in healthcare operations. A minimum of 5+ years in healthcare operations or management, with at least 2+ years in a supervisory role is required. A Bachelor’s degree in a relevant field is preferred. Signify Health offers a competitive salary, benefits package, and a supportive work environment.

Requirements

• The ability to quickly make strategic decisions to address operational challenges
• Lead and inspire a large team while fostering a culture of excellence
• Understand operational metrics and strategies to improve them across large teams
• National healthcare delivery model and clinician network management experience
• Management experience leading large teams to success
• Minimum of 5+ years of experience in healthcare operations or management, with at least 2+ years in a supervisory role required

Responsibilities

• Manage the daily operational performance and metrics of a team of clinicians (ex: cancellation rates, Diagnostic & Preventive Services completion rates, In-Home Evaluation (IHE) completions, staffing levels, etc)
• Drive a sense of culture on their teams through 1:1 interactions, team building events, and other culture events
• Partner with recruitment to manage staffing levels across their respective teams
• Partner with capacity management team to troubleshoot capacity concerns with their team
• Partner with clinical coaches to monitor and oversee the clinical performance of the clinicians
• Lead the team’s performance to meet company goals. Coach and delivery disciplinary actions as needed. Other management responsibilities as required
• Communicate operational updates and changes to the clinician team
• Manage team reports, projects, and tasks as requested
• Other duties as assigned

Preferred Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration or Nursing preferred
• Clinical background experience preferred

Benefits

• Full range of medical, dental, and vision benefits
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Education assistance
• Free development courses
• Paid time off programs
• Paid holidays
• CVS store discount
• Discount programs with participating partners