Provider Engagement Associate

Summary

Join Stellar Health as a Provider Engagement Associate and drive performance impact for our practices. You will work closely with healthcare providers and staff to ensure effective use of Stellar's technology for improved patient outcomes. This key role within our Operations Team involves conducting outreach, leading practice meetings, managing inquiries, collaborating on engagement strategies, generating insights, and acting as a Stellar ambassador. The ideal candidate possesses a Bachelor's degree, customer service/sales/operations experience, strong communication and project management skills, and a passion for improving healthcare quality. Stellar offers a competitive salary, comprehensive benefits, and opportunities for professional growth.

Requirements

• Bachelors Degree
• Previous experience in customer service, customer success, sales or operations
• Experience working in a fast-paced environment
• A determination to help doctors and clinicians provide high quality care
• Excellent project management experience, including the ability to manage/ juggle multiple priorities
• Strong communication skills

Responsibilities

• Conduct outreach calls to practices, and build immediate rapport and trust by adapting approach to their needs
• Lead individual and group practice meetings to build successful workflows with the Stellar application and drive performance on key outcomes
• Quickly triage inbound emails and answer questions from practices
• Collaborate with team members across our larger Provider Success function to implement new engagement strategies on a monthly basis
• Generate insights on how standardize and scale our existing processes
• Act as a Stellar Ambassador with practices and other healthcare stakeholders

Preferred Qualifications

Post-graduate experience is not required, but 1-2 internships in a related field is ideal

Benefits

• Medical, Dental and Vision Benefits
• Unlimited PTO
• Universal Paid Family Leave
• Company sponsored One Medical memberships and Citibike memberships
• Medical Travel Benefits
• A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations
• Stock Options & a 401k matching program
• Career development opportunities like Manager Training, coaching, and an internal mobility program
• A broad calendar of company sponsored social events that for our in-office and remote employees