Closer (Sales Representative)

Summary

Join Fella Health, a telemedicine clinic for middle-aged men, as Closer (Inbound Sales Rep) and play a pivotal role in helping us serve more fellas by converting inbound, booked calls into freshly onboarded fellas.

Requirements

• Timezone: You can work hours in the US timezone(s) of your choice
• Experience: 2+ years working in sales, with at least 6mo in call-based sales
• Language: you speak English fluently with either a very minimal accent or an American accent
• Closing: you know when and how to turn a potential fella into a paying fella, moving quickly but carefully
• Resilience: sales isn’t easy. You have grit to close a difficult fella, and energy to improve the process if it isn’t working
• Metrics: you’re obsessed with your numbers (no-show rate, 1st call close rate, overall close rate, upsell rate). You hate fluff and focus on things which work
• Empathy: you care about the fellas’ struggles and want to help them. You’ll ask good questions, listen carefully and build trust
• Theory: you’re well versed in sales theory. You’re comfortable transitioning between different techniques based on the customer type & objection
• Pipeline: you’re organized so you can stay on top of a complex pipeline of interested fellas

Responsibilities

• Close booked calls: make the fella feel heard, further extend trust, then get the fella over the line
• Nurture your pipeline: follow-up diligently after calls, loop round on SMS to fellas who haven’t yet closed, and handle customer objections gracefully
• Daily execution of team & admin tasks
• Morning Huddles every weekday
• End of Day report
• Update your projections, tracking sheets, and CRM

Benefits

• Vacation: generous time off with a yearly minimum (min 2wks/yr + local national holidays)
• Remote: our team is fully distributed across the world and functions fully remotely
• Healthcare: comprehensive medical insurance (~$600/yr)
• Personal development: budget for books, courses, coaching ($400/yr)
• Personal wellness: budget for gym, health apps ($400/yr)
• Equipment: Macbook (>$1000) & work-from-home equipment provided as needed