Cloud Administrator

Summary

Join OpenSesame's Information Systems team as a Cloud Administrator and support and improve internal IT systems. Resolve escalated issues, manage core tools, and drive automation and security initiatives. This role requires proactive, hands-on ownership in a fast-paced environment. The position involves working with various tools like Jamf, Google Workspace, and Okta, focusing on endpoint management and user access controls. You will manage and resolve escalated IT support tickets, complete project assignments, and participate in cross-training. The ideal candidate will demonstrate proficiency in various IT tools and contribute to security compliance audits.

Requirements

• This role is ideal for someone proactive and hands-on, ready to take ownership in a fast-paced environment
• Candidates must be located in regions that allow for significant overlap with U.S. time zones
• We're looking for self-starters with a track record of delivering excellent results, and we're highly selective about who we hire

Responsibilities

• Meet with the IS Manager to understand team priorities, success metrics, and upcoming projects
• Review OpenSesame’s existing IT infrastructure, including cloud environments and SaaS platforms, and demonstrate the ability to speak to their functions and interdependencies
• Shadow IT Support Specialists to observe ticket workflows and identify support-related bottlenecks or recurring issues
• Shadow the Systems Administrator to learn OpenSesame’s tool setup, user administration practices, and system documentation
• Complete all onboarding and internal training required for IS tools and systems
• Successfully assist with and resolve at least two active project tasks assigned by the current Systems Administrator
• Independently manage and resolve escalated IT support tickets within expected service timelines
• Complete at least three project assignments independently from start to finish
• Demonstrate working proficiency in Jamf, Google Workspace, and Okta, with an emphasis on endpoint management and user access controls
• Begin maintaining enterprise data and internet security practices, including documentation updates and enforcement of established policies
• Carry a full ticket and project workload equivalent to team peers, delivering consistent and timely resolutions
• Participate in the cross-training of Help Desk Support personnel on key internal systems and applications
• Demonstrate admin-level proficiency in three additional IT tools under the IS team’s purview
• Identify and introduce an AI-driven or automation-based solution to improve a repetitive internal process
• Actively contribute to upcoming internal security compliance audits by preparing systems documentation and responding to audit requests
• Audit existing account provisioning and deprovisioning workflows; recommend and present a plan to streamline these processes
• Identify at least two manual workflows for automation, and lead their technical evaluation and implementation
• Demonstrate full ownership of all tools and applications within the IS environment through a performance review with IS leadership
• Transition into autonomous operations, confidently managing support tickets, systems projects, and process improvements with minimal oversight