Cloud Administrator

Summary

Join Trackforce, the world's largest physical security workforce management SaaS company, as a Microsoft 365 Cloud Administrator. You will be a key member of the IT Service Management team, supporting over 300 users across North America and Europe. Reporting to the Head of IT and CISO, you will lead the administration, security, and optimization of our Microsoft 365 environment. Responsibilities include administering core M365 services, monitoring security incidents, managing devices with Intune and Autopilot, and providing 2nd/3rd line support. You will also assist with onboarding/offboarding activities, troubleshoot IT issues, and ensure compliance with security standards. This role requires collaboration with other teams and a commitment to maintaining a secure and reliable digital ecosystem.

Requirements

• Associate’s degree or certification in IT or related field
• MS-102: Microsoft 365 Certified: Administrator Expert, and other relevant Microsoft certifications (e.g., MS-900, AZ-900, MD-102, MS-700, SC-300, SC-400, SC-200)
• Onboarding/offboarding (user accounts, asset management)
• Experience in software, and network issue resolution
• Vendor coordination
• Proficiency in Microsoft 365, Office 365, Microsoft Entra (Advanced user/account management), SharePoint, Teams, OneDrive and the other core M365 applications
• Strong knowledge of LAN/WAN, VPNs, Wi-Fi, endpoint protection, and understanding of compliance (SOC 2, ISO 27001, NIST)
• Familiarity with Windows, understanding of MacOS and Linux (Ubuntu)
• Experience with Intune or ManageEngine, Freshservice, VoIP systems like TalkDesk and SaaS-based ITSM tools
• Experience with ticketing systems (e.g., Freshservice), software installation/licensing
• Excellent written and verbal communication (with ability to explain technical concepts to non-technical users), patient and customer-focused approach to problem-solving, and ability to collaborate across teams
• Ability to prioritize tasks and manage time effectively
• Willingness to learn new skills
• Fluent in English and Polish or French

Responsibilities

• Administer and support M365 core services: Exchange, Teams, SharePoint, OneDrive, Intune, Defender, Entra ID
• Monitor and respond to security incidents using Defender, Sentinel, and Microsoft Purview
• Configure and deploy devices using Intune and Autopilot
• Manage MDM profiles across Windows, Mac, and Linux endpoints
• 365 Admin Center, Security & Compliance Center
• Ensure alignment with SOC 2, ISO 27001, and NIST frameworks
• Provide 2nd/3rd line support via ticketing system
• You support the IT service management team by providing assistance regarding any issues that may face with our employees
• Assisting team with onboarding and offboarding activities, including setting up and deactivating user accounts, configuring software access, and ensuring proper IT asset management/inventory, managing our MDMs, setup Intune/Autopilot for zero touch deployment
• Providing direct support to employees for issues related to software, network access, and security that could arise
• Responding to and resolving such IT service requests and incidents through a ticketing system, ensuring timely resolution and documentation
• Managing and troubleshooting user accounts in Microsoft 365 (and Office365), including email accounts, OneDrive, SharePoint, Teams access, security alerts (Defender)
• Assisting in network and connectivity troubleshooting, including Wi-Fi, VPN, and remote access solutions
• Providing remote and onsite support as needed to ensure seamless operations across all office locations
• Monitoring, maintaining, and supporting local IT and networking infrastructures, ensuring system availability, security, and performance
• Assisting with software installations, updates, and software license inventory and management across company devices
• Assisting with the administration of other internal IT software (e.g. Voice over IP, and other applications stack used in the company)
• Ensuring adherence to IT security best practices and compliance with SOC 2 Security, ISO 27001, and NIST standards including endpoint protection, antivirus monitoring, and employee phishing awareness training
• Collaborate with other teams like DevSecOps and software Engineering to ensure security and reliability of our ecosystem

Benefits

Flexible , and fully remote environment