Cloud Engineer

Summary

Join a dynamic team at 3Cloud where you'll have opportunities for growth and challenge. As a Cloud Systems Engineer, you'll be responsible for ongoing support, escalations, and proactive maintenance of client's Azure platform. You'll work with clients to identify IT issues, troubleshoot expediently, and communicate technical issues in business terms.

Requirements

• Bachelor’s degree in computer science, Mathematics, or equivalent in experience
• 2 + years of experience with cloud servers, services and software or equivalent sys admin experience with on-prem server and virtualization environments
• Experience in a 24x7 managed services, hosted service company, or Network Operations Center environment
• Experience with ITIL processes and associated ITSM systems and service portals for Incident and Change Management
• Experience with Microsoft Azure IaaS, PaaS, and SaaS
• Experience with Windows and Linux system administration, supporting and scaling virtual server cloud or on-prem environments and solving network issues
• Experience developing CloudFormation, Azure Resource Manager and Terraform templates
• Experience with Azure native services (e.g. Policy, Active Directory, Lighthouse, Monitor/Log Analytics)
• Experience with tools for managing Cost, Security, and Compliance in Azure (Azure defender, Cost management, Security Center)
• Understanding of sys admin concepts including, but not limited to virtualization, containers, disk storage, encryption, security, network connectivity, firewalls, and load balancers
• Experience with Azure-based deployments and migrations or other cloud platforms is a plus
• Operational knowledge of ARM, PowerShell and Bicep is a plus
• Strong verbal and written communication skills
• A passion for problem solving and learning new technologies
• Client relationship skills and experience managing vendors
• Ability to work in a fast paced, rapidly changing environment
• Self-motivated, proactive work ethic
• Strong desire for personal development and learning

Responsibilities

• Support of client’s Microsoft Azure infrastructure
• Communicate ticket status information to all team members and escalate cases to appropriate staff as necessary
• Interact with clients to identify IT issues, troubleshoot expediently, and follow up on issues via e-mail, ticketing system, and phone calls
• Install, configure, and administer client systems in Azure to improve client’s infrastructure
• Configuration and tuning of cloud-based tools, managing cost, security, and compliance for the client’s environments
• As part of proactive maintenance plans, help execute monthly maintenance of the Azure infrastructure, including patching, verification of anti-virus updates, backups and disaster recovery
• Create and maintain updated documentation for each client’s environment
• Promote best practices to enhance and improve organizational processes
• Participate in weekly discussions with clients to review outstanding issues and changes and discuss proposals for improving the client’s environments
• Provide consultation and monthly reports with respect to the client’s cloud-based infrastructure

Benefits

• Flexible work location with a virtual first approach to work!
• 401(K) with match up to 50% of your 6% contributions of eligible pay
• Generous PTO providing a minimum of 15 days in addition to 9 paid company holidays and 2 floating personal days
• Two medical plan options to allow you the choice to elect what works best for you!
• Option for vision and dental coverage
• 100% employer paid coverage for life and disability insurance
• Paid leave for birth parents and non-birth parents
• Option for Healthcare FSA, HSA, and Dependent Care FSA
• $67.00 monthly tech and home office allowance
• Utilization and/or discretionary bonus eligibility based on role
• Employee Assistance Program to help with everyday challenges