Cloud Gtm Coach

Summary

Join Tackle's Cloud GTM Coaching Services team as a Cloud GTM Coach! You will build strong customer relationships with executive-level leaders, collaborate to understand their business goals, and provide strategic guidance on cloud marketplace strategies. Responsibilities include educating customers, optimizing their GTM strategies, conducting market research, and partnering with sales teams. You'll need at least 4 years of experience in customer success, alliance management, or sales operations consulting, along with advanced knowledge of the cloud marketplace ecosystem. Tackle offers competitive benefits, including remote work from anywhere in the US & Canada, a generous vacation plan, and comprehensive health coverage. This role is ideal for a creative, data-driven individual who thrives in a fast-paced environment.

Requirements

• Minimum 4 years of Customer Success Management experience, Alliance Management or Sales Operations Consulting related experience; sourcing data, interpreting and presenting data-driven decisions
• Documented experience in Customer Success, Alliances or Partner management, Sales or Revenue Operations, Account Management or equivalent history of increasing satisfaction, adoption, and retention of a technology or facilitating and/or supporting the sales process
• Analytical mindset with the ability to interpret and leverage data
• Advanced knowledge of Cloud Marketplace ecosystem
• Experience working with one or more of the major Cloud Marketplaces; Skills in managing AWS, Microsoft Azure or Google Cloud Marketplace related partnership programs
• Technologically adept and business intelligence acumen-focused, with outstanding communication (written and oral), negotiation, and presentation skills to internal and external stakeholders ranging from team members to executive management
• Ability to work individually and remotely while collaborating within a team environment synchronously and asynchronously to achieve your goals
• Creative, positive, and excited individual who can think around corners and challenge the status quo
• Ability to not only work, but thrive, amid the ambiguous and oftentimes demanding pace of a hyper-growth SaaS company

Responsibilities

• Establish and maintain strong customer relationships with Executive-level Alliance, Sales and Operations leaders
• Collaborate closely with our customers (Independent Software Vendors) to understand their unique business goals and challenges in the context of the cloud marketplace; With a deep understanding of their business, become the trusted advisor and dedicated expert that will help them solve any and all challenges that pose risk to their Cloud GTM and revenue success
• Educating our customers with coaching and training sessions to enhance their understanding of cloud marketplace landscapes, best practices, and market dynamics
• Provide technical insights and guidance to customers on adapting and optimizing their GTM strategy for specific cloud environments
• Develop, refine and manage the customer’s Cloud GTM strategy; tracking objectives and goals related to establishing, building, driving and scaling their Cloud GTM strategy and aligning them to the next best actions required to achieve them
• Help our customers understand their maturity and preparedness as it relates to Cloud GTM; Conduct in-depth market research to identify opportunities, threats, and competitive landscapes within the cloud marketplace and their Total Addressable Market
• Partner and collaborate with the respective Enterprise or Strategic Account Executive and provide strategic oversight and ownership of shared named accounts to the Sales and Services teams
• Establish recurring Executive Business Reviews focused on helping our customers meet their Cloud GTM goals and KPIs across Selling and Co-Selling with their cloud partners
• Understand the importance of co-selling with the cloud partner and showcase an ability to help craft a suitable operating model for the customer; Identify and foster strategic collaborations and partnerships between our customers and their cloud providers
• Seek to understand and organize customer feedback; Act as the voice of our customer to Product, Engineering, and various other internal teams by accurately representing how the enhancement of our product will drive customer satisfaction and retention
• Refine and share standard operating procedures, product tips and other information critical to enabling internal and external Tackle stakeholders
• Be an expert in how transactions are offered, booked and fulfilled on Cloud Marketplaces and keep up to date with the ephemeral changes of marketplace
• Evangelize Tackle’s Cloud GTM philosophy and expertise by helping transform the way our customers GTM with the cloud marketplace

Preferred Qualifications

• Business Intelligence and report creation experience; Google Office Suite, Salesforce, Tableau, and Confluence experience
• Skills managing reseller and distributor channel relationships

Benefits

• Work remotely from anywhere within the US & Canada
• Competitive salary
• Equity package
• Health, dental and vision coverage
• Company off-site summits
• Monthly wellness reimbursement
• Internet and phone reimbursement
• $1000 home ergo/office set up
• Generous vacation plan & flexible work hours
• 401k + matching
• Technology tools to do your best work
• Company surprises and swag
• Awesome co-workers