Cloud System Engineer

Summary

Join Portfolio BI, a leading global provider of data solutions, as a support engineer. You will provide engineering support to UK and US clients, manage support tickets, monitor infrastructure, and strive to improve daily operations. This fully remote role (Serbia) requires experience in supporting complex environments, cloud and on-prem systems, and Microsoft 365. You'll work with support ticketing systems and possess excellent customer service skills. Portfolio BI offers a comprehensive benefits package including private medical insurance, 33 vacation days, professional development opportunities, performance bonuses, and more.

Requirements

• Experience monitoring and supporting complex environments, in client-facing roles and by following SLAs
• Experience working in a 1st and 2nd line role supporting cloud and on-prem environments, Windows-based servers, desktops, Azure, Office 365, Active Directory environment and applications
• Experience with Microsoft 365: SharePoint, Teams admin, Exchange, Defender 365
• Basic understanding of IP networking such as addressing, TCP/IP, subnets, VLANs, and routing
• Basic support of switches, routers, WAN, firewalls and proxies
• Experience working with support ticketing systems, documenting issues and resolutions
• A customer focus, with excellent customer service and communications skills

Responsibilities

• Provide engineering support across our UK and US clients
• Manage support tickets within SLAs, escalating internally or with third parties, and daily reporting
• Monitor cloud and on-prem infrastructure for our hedge fund and financial clients
• Strive to improve day-to-day operations to reduce support to zero
• Operate client environments as well as our infrastructure
• Develop and implement automation tools
• Work from 9 am to 5 pm Central European Time

Preferred Qualifications

• Automation and scripting experience
• Public cloud certification
• A computer or IT-related degree

Benefits

• Fully remote role, within Serbia
• Private medical insurance package, for you and your family
• 33 days of vacation days per year, including public holidays
• Permanent employment contract
• Access to training and coaching to support your professional development
• The opportunity to receive a yearly performance bonus
• Professional certifications sponsored by the company
• Collaboration with talented, enthusiastic, global teams
• Access to a comfortable office in the center of Belgrade
• Company Lunches & Socials