Collection and Payments Assistant

Summary

Join 360Learning's Finance team and support the company's expansion by assisting with key financial processes. Your main responsibility will be supporting the Sales Admin in customer cash collection, including sending reminders, following up, identifying issues, and managing the billing email address. You will also process vendor payments, support employee expense claims, and assist with customer direct debits. The role offers opportunities for growth and increased responsibility over time, reporting to the Head of Order to Cash & Treasury. The position requires proven experience in cash collection, proficiency in Excel, and a strong understanding of accounting principles. Benefits include a competitive compensation package, work-from-home stipend, RTT, lunch vouchers, medical insurance, gym subscription, and parental leave.

Requirements

• Proven experience in similar Cash Collection activities; SaaS experience is a plus
• Strong understanding of basic customer and vendor accounting principles for payments and collections
• Comfortable working in a data-driven environment, with the ability to manage large datasets and apply a business-oriented approach
• Organized, detail-oriented, and able to thrive in a fast-paced, growth-focused environment
• Fluent French / B2 level or equivalent (US/UK)

Responsibilities

• Support our experienced Sales Admin about the Customer cash collection process : Sent first reminders : identify customers with recent due invoices to notice and send them payments reminder based on our collection plan
• Follow-up with customers answers to our reminders : to ensure they have all needed information to process the payment
• Identify blocking situations : assess when standard reminders are not enough to collect cash, and define best actions to do next based on our processes. Ask our Sales Admin or your coach for help when needed
• Manage our shared billing e-mail address : answer customers and sales team requests promptly, to help our customer process our invoices smoothly
• Customer Direct Debits: Leveraging on your knowledge of our customers due amounts, assist with setting up and managing direct debit collections from customers
• Vendor Payments: once vendor invoices are booked by our accounting department, you will process vendor payments accurately and on time, ensuring strong relationships and avoiding delays
• Expense Claims: Support employees in submitting and processing their expense claims in line with company policies
• Become a Trello expert and graduate in Convexity through our onboarding process
• Understand our product offering through training
• Learn about our several entities, SaaS business model, KPIs reported and financial processes and tools Meet 360Learners through virtual coffees
• Discover the activities for which you will be responsible, and the tools used to perform them
• Participate in the customer collection process for all our entities, supporting our experienced sales admin and interaction with our sales team, our legal team, and our customer
• Own the vendor payment process for all our entities
• Own the customer direct debit process and our checks cash in process for all our entities
• Support our employees about the expenses' reimbursement process
• Directly participate in key initiatives and strategies to continually improve the quality and efficiency of processes and systems
• Bring more support to your team by owning new Finance processes and activities based on your skills

Preferred Qualifications

Proficient in Excel/Google Sheets; familiarity with tools like Salesforce, Upflow, NetSuite, Yooz, or Navan is an advantage

Benefits

• Compensation: Package includes base salary, a variable component and equity
• Benefits/Perks : Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent
• Balance: Flexible hours, full remote work possible anywhere in France