Director of Sales Operations

Summary

Join our employee-owned company as a Director of Sales Operations and optimize our sales operations, drive analytics leadership, and enhance efficiency across our order-to-payment process. You will ensure operational excellence, improve forecasting, and collaborate with cross-functional teams to scale our business. This remote role (with an option in Woodland Hills, CA) requires strong leadership in process optimization, forecasting, and analytics, along with experience in sales operations, supply chain, or finance. You will be responsible for process improvement, logistics strategy, analytics and insights, forecasting and inventory management, and financial and payment operations. The ideal candidate will have a Bachelor's degree and 8+ years of relevant experience.

Requirements

• Netsuite ERP - Proficiency in order management, inventory modules and financial reporting
• SPS Commerce EDI - Strong knowledge of retail EDI integration, 850, 856 and 810 transaction sets
• Business Intelligence Tools - Experience with visualization tools like Tableau, Power BI or Looker
• Strong leadership experience in process optimization, forecasting, and analytics
• Working knowledge  in data analysis tools (e.g., Excel, SQL, BI tools) and ERP/CRM systems
• Excellent problem-solving, strategic thinking, and cross-functional collaboration skills
• Ability to manage multiple projects, prioritize effectively, and drive business impact
• Bachelor’s degree in Business, Operations, Supply Chain, Finance, or a related field
• 8+ years of experience in sales operations, supply chain, finance, or a related field, preferably within consumer goods, retail, or logistics

Responsibilities

• Process Improvement & Systems Automation
• Identify and implement process enhancements across the entire order-to-payment cycle
• Lead initiatives to automate operational workflows in collaboration with IT, ensuring seamless system integrations and efficiency
• Develop and implement best practices to improve accuracy, speed, and scalability of sales operations
• Efficiency & Logistics Strategy
• Develop and execute strategies to improve operational efficiency, including pallet SKUs, full truck utilization, and 3PL partnerships
• Lead initiatives to streamline fulfillment for key partners such as QVC’s extended assortment
• Identify cost-saving opportunities while maintaining service excellence
• Create ideal process for discrepancy resolution
• Analytics & Insights Leadership
• Provide leadership in data-driven forecasting, inventory planning, and demand analysis
• Oversee internal data resources to turn raw data into actionable insights and business opportunities
• Leverage sales,operations and marketing performance metrics and dashboards to drive decision-making
• Forecasting & Inventory Management
• Establish CF&R (Collaborative Forecasting and Replenishment) with larger retailers
• Analyze internal and customer supply chain inventory positions and proactively identify potential issues before they impact sales
• Implement inventory strategies that align upstream orders with operational efficiencies
• Financial & Payment Operations
• Own and optimize the aging balances report to ensure timely collections and cash flow stability
• Implement strategies to improve payment cycle efficiency and reduce outstanding balances
• People Management
• Mentor and lead the Sales Operations team, fostering a high-performance culture
• Great communication skills to stay aligned within the team and across the organization
• KPIs include Retailer Ontime Delivery, P.O. fill rate, shipping cost and forecast accuracy

Preferred Qualifications

• Systems or ERP knowledge with NS experience preferred
• MBA preferred
• Experience in pet product sales preferred

Benefits

• Comprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans
• Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over $6.1 million to date
• We match up to 3.5% of your 401k contributions , ensuring your retirement savings grow alongside your career
• 6 paid sick and mental health days, an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being
• Invest in your future with our Employee Stock Ownership Plan , where company contributions fund your retirement plan with company stock
• Professional development opportunities with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career
• Tuition reimbursement program , which reimburses eligible tuition expenses up to specified amounts, empowering you to invest in your ongoing growth and development
• Celebrate your accomplishments with our Win of the Week, Spot Bonus, Work Anniversary, and Shout-Outs programs , where your hard work is not only valued but also acknowledged and rewarded
• Reimbursements for a portion of personal cell phone and internet usage for eligible employees
• For those coming into our Woodland Hills, CA office, you’ll find a fully stocked kitchen and a free on-site gym
• Virtual and in-person company events , like our annual holiday party, happy hours, and virtual cooking nights, designed to cultivate connections and enhance work-life balance