Collections Analyst

Summary

Join Experian, a global leader in data services, as a Collections Analyst supporting Global Finance Services (GFS). Manage customer account inquiries, resolve outstanding balances, and process payments to ensure account accuracy. Respond to documentation and information requests, coordinating with internal departments. Serve as a contact for all partners, ensuring effective communication. Contribute to efficient collections operations while maintaining compliance. Report directly to the Accounts Receivable Supervisor. This is a fully remote position offering various benefits and perks.

Requirements

• High School Diploma as a minimum requirement
• 1–3 years of experience in collections, accounts receivable, or credit analysis
• Proficiency in ERP systems such as SAP, Oracle, or similar financial platforms
• Knowledge of accounting principles related to receivables and collections
• Experience with aging reports, reconciliations, and financial close processes

Responsibilities

• Manage inbound and outbound communications with clients by phone and email to address payment inquiries and ensure collections
• Document and communicate resolutions to both our teams and external clients regarding billing discrepancies and account issues
• Promote communication between customers and internal collectors, ensuring prompt and accurate responses to inquiries
• Manage accounts receivable, maintaining accurate records and updating collection activities in the system
• Analyze aging reports and escalate high-risk accounts, supporting financial close processes and reporting
• Collaborate with Finance, Sales, and Credit teams to resolve issues and improve collection efficiency

Preferred Qualifications

Bachelor's degree in Finance, Accounting, Business Administration, or a related field as an ideal

Benefits

• Medical, life and dental insurance
• Asociacion Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program