Collections Analyst

Summary

Join Vonage's Finance team as a Collections Analyst and contribute to the timely collection of payments and optimization of financial operations. You will work with customers across regions to resolve overdue balances, reconcile accounts, handle escalations, and collaborate with various teams to resolve disputes. This role requires strong communication, problem-solving skills, and a financial mindset. The position reports to the Senior Manager of Collections and offers the opportunity to work remotely. You will support cash collections, assist with escalations, liaise with other teams, perform reconciliations, partner with the tax team, ensure SOX compliance, and participate in process improvement projects. This fast-paced role is ideal for someone who thrives in a collaborative environment and enjoys investigating payment issues.

Requirements

• Fluency in English and Mandarin (a plus)
• Great problem solving skills and ability to prioritize, multi-task and communicate effectively
• Minimum 5 years relevant experience
• Commercially minded and comfortable working with minimal supervision
• Experience in Finance and Collections for a US company
• Experience in multi-currency billing and the full OTC cycle
• Advanced user of Microsoft Excel & Google sheets for ad-hoc reporting
• Sense of humor and a can do attitude

Responsibilities

• Support cash collections for delinquent customers by reaching out to customers directly to resolve unpaid balances
• Assist in Collections analyst escalations by providing guidance and support
• Liaise with Sales, Carrier and Customer Support team and assist with internal as well as external Finance related queries
• Perform periodic and ad hoc reconciliation of customer accounts to resolve variances and payment delays
• Partner with our tax team to support and coordinate local tax and withholding tax requirements
• Ensure Finance related processes are adhered to for SOX compliance and efficient business operations
• Assisting with process improvement projects that will enhance further collections

Preferred Qualifications

• Experience of communications product, or similar complex high volume transactions businesses
• Experience of using Zuora and/or Oracle Fusion Advanced Collections