Technical Account Manager

Summary

Join Snowplow, a global leader in customer data infrastructure for AI, as a Technical Account Manager (TAM). The TAM role, based in London (hybrid or remote UK), blends technical expertise with consultative support, helping customers leverage Snowplow for data-driven success. You will partner with various Snowplow teams to support customer accounts, provide consultation, and resolve technical challenges. The ideal candidate is technically savvy, data-driven, and thrives in a fast-paced environment. This role involves close collaboration with cross-functional teams to optimize customer strategies and expand use cases. You will also develop domain expertise in key verticals and work with Customer Success and Strategic Account Management teams to develop long-term strategies.

Requirements

• A solid understanding of the data space - cloud infrastructure, database technologies, visualisation tools and other enabling technologies in the modern data stack
• Experience working either client-side or agency-side as an analyst, analytics engineer, data engineer, data consultant, or data scientist
• SQL and data modelling experience, and proficiency at manipulating data
• Experience with direct management of a customer portfolio for continual successPrevious experience designing and implementing complex software solutions, including gathering/developing requirements and interacting with senior technical stakeholders (e.g. CTO, VP, Tech Lead)

Responsibilities

• Partner with various Snowplow team members to support customer accounts, collaborating with them to deliver value within their unique and complex organisations
• Provide consultation and advisory support to customers regarding solutions and use case development, by providing actionable execution of success criteria and solutioning complex problems
• Work with customers to identify, diagnose and resolve technical challenges with their Snowplow solution – including front-end implementation, data modelling, real-time data processing, and more
• Educate and enable our customers through tailored workshops and advisory sessions
• Collaborate with our Solution Architects, to develop and evolve technical assets such as data models, implementation strategies, architectures, and supporting code to bring value to our customers as well as our internal teams
• Develop domain expertise in key verticals through deep customer collaborations, general research and industry events/conferences
• Work closely with the Customer Success and Strategic Account Management teams to develop long-term strategies and roadmaps for activation and adoption of Snowplow’s products
• Continue learning and staying current with our products and related technologies, to assist and train both customers and other team members

Preferred Qualifications

Previous experience of using Snowplow, (either BDP or open source) is ideal but not required

Benefits

• A competitive package, including share options
• Flexible working
• A generous holiday allowance no matter where you are in the world
• MacBook and home office equipment allowance
• Enhanced maternity, paternity, shared parental and adoption leave