Collections / Cash Apps Specialist

Summary

Join Turnitin's global collections team as a Cash Collections Specialist, contributing to efficient cash collection from customers. You will manage a high-volume, multi-currency ledger, proactively communicate with customers to ensure timely payments, and maintain positive relationships. This role requires strong communication, organizational, and problem-solving skills, along with experience in cash collection and accounting systems. You will work within a remote-centric culture, collaborating with internal stakeholders to resolve queries and maintain adherence to company policies. The position offers a competitive total rewards package, including generous time off, health and wellness programs, and opportunities for professional growth within a global organization.

Requirements

• 3+ years proven track record of successful cash collecting in a busy global AR team
• Tenacious and professionally assertive
• Advanced Excel skills and hands-on exposure to accounting systems (NetSuite preferred)
• Ability to communicate effectively with both technical and non-technical colleagues
• Strong written and oral communication skills along with strong interpersonal skills and relationship building
• Strong organisational and planning skills with the ability to prioritise and manage workload involving multiple tasks, responsibilities and deadlines with follow-through and minimal supervision
• Self-starter and proactive thinker

Responsibilities

• Manage a high-volume multi-currency ledger, ensuring adherence to agreed-upon terms
• Develop and maintain customer relationships both internal and external and have an awareness of cultural and regional differences with respect, while effectively enforcing agreed terms
• Query handling and investigation, liaise with other departments to ensure swift resolutions of queries and efficient OTC flow
• Cash allocation, assisting with identification of payments and ensuring short paid reason is identified and correctly categorised and resolved within month payment received
• Carefully and sensitively process final notices working with internal stakeholders, taking appropriate levels of actions in cases of non payments, including up to account closure and service termination
• Ensure all document processes are followed and DOA’s approvals adhered to at all times
• Enable the business to meet its cash collection targets and needs

Preferred Qualifications

• Credit Risk experience
• Experience working with a legal ledger

Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off
• 4 Self-Care Days per year
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*