Collections Specialist

Summary

Join Fresh Prints, a high-performing NYC-based custom apparel start-up, and become a key member of the Finance Team. This role centers on managing the invoice collection process for over $40 million in annual revenue. You will be responsible for following up on invoices, handling escalations, coordinating with clients, and tracking key metrics. The position requires 3+ years of experience in finance/collections/accounts receivable, excellent communication, and a customer-centric approach. While the role is work-from-home (WFH) and requires night shift availability, Fresh Prints offers competitive salary, health insurance, learning opportunities, and a positive work culture.

Requirements

• 3+ years of experience in the Finance/Collections/Accounts Receivable field
• Excellent communication skills and proficiency in English
• Customer centric
• Good problem-solving skills

Responsibilities

• Following up with customers on open and overdue invoices
• Handle case escalations and complex invoices
• Coordinating with Universities, Student organizations, and companies on invoice payments
• Tracking and reporting on overall collections metrics
• Applying check and Venmo payments to invoices
• Taking card payments over the phone
• Applying discounts and refunds to invoices

Preferred Qualifications

• Proactive: You believe it’s always on you to make sure anything you do is a success
• In love with a challenge: You revel in solving problems and want a job that pushes you out of your comfort zone
• Goal-oriented: You’re incredibly ambitious. You’re dedicated to a long-term vision of who you are and where you want to go
• Open to change: You’re inspired by the endless ways in which everything we do can always be improved
• Calm under pressure: You have a sense of urgency but channel it into productively working through any issues
• Super attentive to detail: You have an eagle’s eye for detail and can catch any mistake within seconds

Benefits

• Competitive annual salary
• Health Insurance
• Learning opportunities
• Working in a great culture