Credit And Collections Specialist

Summary

Join Soligent, the largest pure-play solar distributor in the Americas, as a Credit & Collections Specialist. You will be a vital part of a team transforming energy use, working with the best and brightest in a fast-paced, remote environment. This role involves monitoring accounts receivables, processing payments, resolving billing disputes, and communicating with customers. You will contribute to key performance indicators (KPIs) and identify opportunities for improvement. The position requires strong communication, attention to detail, and experience in B2B credit and collections. Soligent offers a purpose-driven culture and invests in employee growth.

Requirements

• Proficient in Excel and Word
• 1 years of experience working in B2B Credit & Collections industry
• Familiarity with basic business principles, corporate structures, and financial statements
• Ability to review and interpret consumer and business credit reports
• Acute attention to detail
• Ability to meet deadlines regarding regular account reconciling and balancing
• Ability to practice sound judgement with the ability to make timely decisions
• Commitment to excellence and high standards
• Ability to multitask in a fast pace environment
• Ability to respond courteously and promptly to upper management, sales team members, and customer inquiries
• Excellent verbal and written communication and follow through skills
• Ability to express a professional demeanor when representing the Company
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Ability to speak clearly and understandably by telephone, video, and in person
• Ability to communicate effectively via email
• Ability to have close vision and ability to adjust focus
• Ability to hear oral communications by telephone and in person
• Ability to sit for prolonged periods
• Ability to employ repetitive hand motion and prolonged use of computer
• Ability to work independently within deadlines with minimal supervision

Responsibilities

• Monitor the daily aging report to pursue collections of past due amounts
• Process customer payments through multiple payment platforms
• Work cross-departmentally to resolve billing disputes including tax, pricing, and RMA
• Communicate with customers in a professional manner via phone or email to collect payments and review credit information as needed
• Ability to make decisions on escalating past due for insurance claims and/or third-party collections
• Monitor and releasing orders based on customer credit standing
• Support customers in providing and requesting necessary documents for credit line increase, payment plans, and order releases
• Ensure full collection processes are complete to support mitigating risk and preparing files for next step escalations
• Drive collection efforts to support Key Performance Index (KPI) set for the team, including but not limited to cash collected, DSO, and Bad Debt
• Identify, document, and implement opportunities for continuous improvement
• Perform maintenance, updating, and reviewing customer’s account in Netsuite to ensure accurate financial information and account coding

Preferred Qualifications

• NetSuite experience
• Bachelor degree in business related field

Benefits

Compensation for this role for a candidate based in Colorado, NYC, and CA is expected to be between $42,000-$52,000 but may be higher or lower in other States due to geographic differentials in the labor market