Associate Collections Specialist

Summary

Join ModMed's Accounting team as an Associate Collections Specialist! This role focuses on assisting the Collections team with administrative tasks and managing communication between the India-based team and customers. You will manage collection inquiries, make outbound calls, update customer accounts, monitor payment plans, and review reports. The ideal candidate possesses 2+ years of relevant experience in customer service or collections, strong communication skills, and proficiency in Excel. ModMed offers a competitive benefits package including health insurance, retirement benefits, paid time off, and professional development opportunities, varying by location (US and India).

Requirements

• 2+ Years of relevant experience in Customer Service/Collections
• Strong customer service skills
• Strong written and verbal communication skills
• Proficient in Excel

Responsibilities

• Manage queue-based collection inquiries by providing timely communication and assistance
• Make outbound calls in response to received email and voicemails
• Manage customer accounts by updating contact information and ensuring accurate invoice delivery
• Monitor the accuracy of payment plans for overdue balances
• Review weekly reports to ensure notes are accurate and up to date
• Perform any additional duties as assigned

Preferred Qualifications

• Accounting degree preferred
• Salesforce and NetSuite experience a plus

Benefits

• Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk
• Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees
• Allowances: Annual wellness allowance to support your well-being and productivity
• Earned, casual, and sick leaves to maintain a healthy work-life balance
• Bereavement leave for difficult times and extended medical leave options
• Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave
• Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind
• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters