Remote Collections Specialist

Summary

Join us at Whizz and become a Collections Specialist, supporting our growth by monitoring overdue accounts, providing customer service, and adhering to collection laws.

Requirements

• 1+ years of experience in Collections and/or Customer Service
• Fluent in English (C1-C2 level)
• Proficiency with Microsoft Office and Google Workspace
• Strong negotiation skills, attention to detail, and the ability to handle challenging customers
• High-speed internet connection, personal computer, and headset

Responsibilities

• Monitor and track overdue accounts, using established protocols to secure timely payments
• Maintain accurate and up-to-date records of delinquent accounts, incl. payment arrangements, communications and invoices
• Provide exceptional customer service to balance high customer satisfaction with effective collections efforts
• Collaborate with other departments to resolve customer issues and disputes efficiently
• Prepare and provide regular reports on debt collection activities and progress
• Adhere to all state and federal collection laws and regulations, ensuring compliance in all activities