Commercial Account Manager

Summary

Join InfluxData's commercial team as a results-driven Account Manager! You will manage a portfolio of approximately 40 accounts, focusing on retention and identifying growth opportunities. This role requires 1-3 years of experience in account management or renewals, with a proven ability to build relationships and expand account spend. The ideal candidate will possess strong communication and negotiation skills. InfluxData is a remote-first company offering excellent benefits, including comprehensive health insurance, flexible time off, and professional development opportunities. Apply by March 14, 2025, or until the position is filled.

Requirements

• 1-5 years of experience as an Account Manager or Renewals Specialist, with a focus on driving renewals and growth
• Proven ability to manage +50 accounts while balancing renewals and identifying expansion opportunities
• Strong communication, negotiation, and relationship building skills
• Self motivated with the ability to work independently and as part of a team

Responsibilities

• Manage a portfolio of customer accounts and renewals with a focus on customer obsession and high retention and satisfaction levels
• Lead the renewal process for each account, ensuring customers needs are met, checkins are scheduled and commercial terms align with customer needs and expectations
• Identify and implement growth opportunities within your accounts to drive incremental revenue growth. Identify new use cases and new groups that can get value from additional capabilities
• Build and maintain strong relationships with key stakeholders within each account
• Collaborate with cross-functional teams (Sales, Support, Marketing, etc.) to enhance customer experience and maximize value
• Monitor account health and proactively address potential risks to retention and growth

Preferred Qualifications

• Experience selling open source/SaaS
• Experience in NoSQL data technologies or other modern data platforms
• Experience selling enterprise management solutions (Systems Management, Cloud Management, log analytics, APM, Network Monitoring)

Benefits

• Medical/dental/vision insurance with 100% coverage for employees and dependents
• Company contribution to your FSA
• Flexible Time Off - take the time you need
• Life Insurance, short and long term disability insurance
• 401(k)
• Wellness programs
• Annual professional development budget
• Financial planning and legal advice