Remote Commercial Account Manager

Summary

Join Zensurance, a scale-up InsurTech company, as a Commercial Account Manager to provide insurance guidance and an unmatched customer experience to existing clients. This is a fantastic opportunity for a client-centered insurance professional who holds themselves to the highest standards and aligns their success with that of the customer.

Requirements

• Hold a valid broker license for your province
• CIP/CAIB/CRM is an asset
• 1-5 years experience in insurance, commercial broking experience is an asset
• Passion for customer experience
• Persistence and agility to meet set targets
• Excellent written and verbal communication skills
• Attention to detail and demonstrated flexibility in managing multiple clients at a time

Responsibilities

• Support and effectively onboard new customers to your base of accounts
• Carefully review all new submissions and policy data for accuracy and handle policy changes
• Manage multiple clients and answer all customer queries regarding additional or existing insurance policies in a timely manner
• Manage the existing book of business by issuing certificates, and processing endorsements for large and complex accounts
• Maintain effective communication with clients to fully understand their insurance requirements and make recommendations accordingly
• Review and advise customers on any gaps in coverage and recommend additional coverages to consider
• Liaison with insurance partners to create the best possible insurance packages for each client
• Work with colleagues to achieve shared goals
• Provide meaningful client experience with each interaction
• Upsell and cross-sell the current book of business
• Process remarkets
• Work remotely on a regular office hours schedule in your time zone

Benefits

• Opportunity to work for Canada’s fastest-growing #insurtech scale-up
• Primarily remote work environment available to everyone
• Laptop, extra monitor and main accessories are provided
• Extra home office and supplies allowance to help with work-from-home set up
• Comprehensive and flexible health and dental plans to suit all lifestyles, including mental health
• Health/Personal Spending Accounts to subsidize your healthy habits and purchases
• Parental Leave Top Up
• Weekly Friday companywide huddles for casual catch-ups with other departments
• Build next-level relationships with your peers through scheduled companywide virtual and in-person team-building events