Sumo Logic is hiring a
Commercial Account Manager

Summary

As a Commercial Account Manager at Sumo Logic, you will act as a trusted advisor to clients, building long-term partnerships while identifying opportunities for product usage, upsells, cross-sells, and customer success. The role requires 2-3+ years of experience in a client-facing role, understanding complex ecosystems, and proven success in developing relationships and working with technical products. Benefits include continuous career development, sales training, product training, onboarding, mentorship, new hire stock equity, generous benefits, and a friendly workplace culture.

Requirements

• 2-3+ years of experience in a client-facing role
• Ability to understand complex ecosystems and build great relationships with technical and non-technical customers
• Proven record of success in developing relationships, optimizing accounts, and working with technical products
• Previous experience (or willingness to learn) about SaaS, Infrastructure, and observability and security use-cases

Responsibilities

• Own the post-sale engagement, growth, and success of a portfolio of Sumo Logic
• Drive cross-sell opportunities for additional Sumo Logic products and features across long-term, consultative engagements
• Develop and implement strategies for driving product adoption and client retention with a book of business
• Become a Subject Matter Expert (SME) in Sumo Logic’s product roadmap, basic integration types, and go-to-market strategies
• Advocate for your clients internally by sharing client feedback, usage patterns, and insights with the Product and New Business sales teams to continuously improve the user experience

Preferred Qualifications

• Proactively build relationships with customers to achieve loyalty
• Skills for balancing customer experience and satisfaction with opportunity prioritization and upsells
• Strong problem solving and analytical skills
• Monitor and identify usage trends to uncover renewal risks and support greater adoption rates

Benefits

• Continuous career development and pathing opportunities
• Sales training in MEDDPICC and Command of the Message
• Product training to develop an in-depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally
• New hire stock equity (RSUs) and employee stock purchase plan
• Generous and competitive benefits
• Friendly and inclusive workplace culture