Commercial Customer Success Engineer

Summary

Join Procore as a Customer Success Engineer and champion our commercial customers' success by leveraging your construction industry expertise and Procore's software platforms. You will make data-driven recommendations to optimize Procore's value, craft compelling presentations, and provide product updates. This role requires strong technical aptitude, cross-functional collaboration, and excellent communication skills. Based remotely in British Columbia or Ontario, Canada, this position offers the opportunity to help improve the lives of construction customers globally. The ideal candidate possesses a passion for construction and technology and is ready to join our team immediately.

Requirements

• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or CS preferred
• 5+ years of Customer Success, Professional Services, Technical Pre-Sales experience
• Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies
• Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects
• Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing
• Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data

Responsibilities

• Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices
• Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
• Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology
• Drive in product demonstrations and coordinate multiple technical resources, both internal and external
• Serve as a technical account manager by providing the highest level of responsiveness and customer service and to your clients, through clear and effective communication
• Foster a positive team culture by supporting and mentoring your fellow Procorians
• Collaborate with all levels of the Procore organization to develop best practices and drive Procore’s evolution as a market leader
• Develop a mastery of Procore’s products, professional services, and industry best practices
• Up to 50% travel to client sites (may include domestic and international), industry events, and other Procore offices

Preferred Qualifications

• 5+ years of Construction industry expertise preferred
• Experience acting as a technology evangelist and promoter of modernizing the Construction industry is a plus
• Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus
• Previous experience as a  construction Project Manager, Site Super, Project Finance Manager, Estimator or Project Engineer preferred
• Experience managing project construction, including bidding, procurement, RFIs, submittals, drawings, specifications, documents and schedule, quality control and safety preferred
• A positive energy source in a fast-paced, diverse, forward-looking environment

Benefits

• Generous paid time off
• Healthcare coverage
• Career enrichment and development programs