Community Content Moderator

Summary

Join our team as a part-time Community Content Manager to oversee and maintain various online community platforms. You will be responsible for platform administration, user support, issue triage, content moderation, and ensuring compliance with relevant policies. The role requires experience managing online communities and technical proficiency with various systems. You will also generate reports on moderation activities and contribute to process improvements. This is a 20 hours/week position.

Requirements

• Experience with managing various types of online community platforms
• Technical proficiency with issue tracking, version control, communication, and content management systems
• Strong communication and problem-solving skills
• Understanding of content moderation principles and practices
• Knowledge of software repository management

Responsibilities

• Manage and administer a variety of online community platforms, including issue trackers, discussion forums, chat services, code repositories, foundation-hosted marketplaces, news outlets, blog platforms, and content aggregation sites
• Triage user account issues (authentication, password resets), site usage questions, and general community inquiries related to web properties, and address as appropriate
• Handle and triage issues reported on various platforms
• Respond to requests to moderate content on platforms that allow community posting, ensuring compliance with our privacy policy, DSA regulations, and other relevant policies
• Oversee issues and wikis within code repositories, and manage software distribution repositories
• Manage community mailing lists
• Ensure all platforms and content adhere to compliance disclosures, particularly regarding content moderation
• Generate reports on the moderation activities carried out on behalf of the foundation, notably our DSA Compliance Disclosure statement
• As part of the foundation’s technical team, provide input on improvements to processes, tooling, policies, etc. to enable the Foundation to better serve its communities, and to better ensure our community spaces are welcoming and vibrant