Content Moderator

Summary

Join Keywords Studios as a Content Moderator and help create a safe and positive gaming environment. You will moderate digital content, collaborate with internal teams, audit interactions, and report trends. The role requires excellent communication skills in English and French (C1-C2 level), emotional stability, and strong analytical skills. Keywords Studios offers remote work with provided equipment, a benefits package including private medical care and professional development opportunities, and a chance to be part of a global team.

Requirements

• Excellent written and verbal communication skills in English to effectively communicate with team members and stakeholders
• Mastery in C1-C2 level French proficiency
• Emotional stability, self-awareness, and strong auto-analysis skills to handle challenging situations with composure and make well-informed decisions
• Optimism, hardiness, and stress resilience to maintain a positive attitude and adapt to changing circumstances with ease

Responsibilities

• Moderate digital content, including text, images, and videos, with a keen eye for identifying harmful or inappropriate material
• Collaborate with internal teams, addressing project-related requests and maintaining seamless communication channels
• Audit and assess interactions, ensuring they are rated accurately based on their severity level
• Compile and report trends and improvement opportunities from audits, translating them into actionable data for process enhancements
• Actively participate in feature testing and tool improvements, contributing to the continuous refinement of content moderation practices
• Optimism, hardiness, and stress resilience to maintain a positive attitude and adapt to changing circumstances with ease
• Multitask and prioritize efficiently, ensuring tasks are completed promptly and effectively
• Accountability and responsibility, taking ownership of assigned tasks and delivering results
• Agility and willingness to change, embracing new ideas and approaches with a capability to adapt to evolving circumstances
• Self-motivation, innovative, and analytical, with a keen eye for detail and accuracy, ensuring high-quality outcomes
• Identify errors and inconsistencies in relation to established procedures and protocols, maintaining adherence to best practices
• Understand that a moderator role implies potentially being exposed to foul content. Our moderators should be resilient, mature, and professional in order to provide the highest possible quality service

Preferred Qualifications

Experience in managing or moderating online forums/Discord within the gaming space, either professionally or during your spare time

Benefits

• Remote work with all the necessary equipment provided, including a computer, keyboard, headset and mouse
• The attractive benefits package including private medical care option, My Benefit system, Multisport card, a subsidy for glasses and the Employee Assistance Program with personal, legal and financial counselling services
• Professional development opportunities e.g. online learning platform, training sessions and open vacancies exclusively for internal candidates
• Employee referral program