Content Moderator

Summary

Join WellSaid, a leading AI voice company, as a part-time Content Moderator to ensure user-submitted content aligns with our Terms of Service and community standards. You will review short-form text content, flag policy violations, and occasionally communicate with customers via email. This role reports to the Product Support Manager and involves 8–10 hours per week, spread across five business days. We are particularly interested in candidates open to full-time work in the future. The role is temporary, lasting until December 31, 2025, with an hourly rate of $36-45. We offer a remote work environment and are committed to creating a supportive and inclusive interview process.

Requirements

• Some experience with content moderation, customer support, or community management (entry-level is okay!)
• Strong attention to detail and comfort following clear guidelines
• Excellent written communication skills
• Comfortable working independently and asynchronously
• U.S.-based and authorized to work in the U.S

Responsibilities

• Review user-generated text content for violations (e.g., hate speech, NSFW content, illegal activity, spam)
• Flag and log violations clearly following our internal documentation
• Communicate with customers via email (using templates or answering basic customer questions)
• Follow clear moderation guidelines and use internal tools (like Hive)
• Collaborate with support and product teams to surface trends or ambiguous cases

Preferred Qualifications

• Familiarity with Trust & Safety or Terms of Service enforcement
• Experience using tools like Hive, Zendesk, or similar
• A customer-first mindset when enforcing moderation decisions
• Fluency in Spanish

Benefits

• This is an hourly, short term role lasting until Dec. 31, 2025
• The compensation for this role is $36-45/hour, DOE
• All interviews will be remote via Google Meet; we are happy to make accommodations you might need to feel set up for success in our process