Community Engagement Manager

Summary

Join Kyo, a leading provider of ABA therapy, as their Community Engagement Manager! In this partially remote role (requiring residence in specific metro areas), you will develop and maintain relationships with community partners to drive client growth. You will be responsible for strategic outreach, referral tracking, and representing Kyo's brand. This role demands strong communication, relationship-building, and strategic planning skills, along with experience in sales or business development. Kyo offers a supportive team environment and comprehensive benefits, including medical, vision, dental, life insurance, 401(k), and generous PTO.

Requirements

• Bachelor's degree required, preferably in healthcare, marketing, or communications
• Experience: 1+ years in sales, business development, or customer outreach (preferably in behavioral health or ABA therapy)
• Skills: Strong relationship-building, communication, and strategic planning abilities
• Autonomy: Proven ability to work independently and manage a territory effectively
• Travel: Willingness to travel up to 20%
• Technology: Proficiency in CRM applications, Microsoft Office/Google Suite, and data tracking for performance measurement
• Sit or stand for extended periods of time, remaining in a stationary position for up to 100% of an 8-hour workday
• Reach with hands and arms; use hands to type with a keyboard and handle objects (e.g. computer mouse); speak and hear
• Must have visual acuity to read and comprehend written communication through computer, electronic devices, and paper means
• Must be able to read and interpret documents in the English language, such as employee handbooks, training materials and procedure manuals
• Must be able to receive and act on detailed information through oral communication, in the English language

Responsibilities

• Develop and execute a strategic outreach plan to increase client referrals across assigned territory
• Build and maintain strong, long-term relationships with referral sources, including diagnosticians, pediatricians, and other community partners
• Own referral and client growth targets and track key performance indicators in the CRM and other Kyo systems, including customer contacts, referrals received, and provider engagement
• Act as a Kyo brand ambassador, effectively communicating our differentiated approach to ABA Therapy
• Lead in-person meetings, presentations, and networking opportunities to expand Kyo’s visibility and credibility
• Identify and attend local events, such as walks, resource fairs, and other community gatherings, to increase Kyo’s brand recognition and foster new partnerships
• Collaborate on territory management with internal customers, including Regional Directors or other administrative partners within Kyo
• Regularly report progress to the Director of Community Partnerships and contribute insights for continuous improvement

Preferred Qualifications

Experience in behavioral health or ABA therapy

Benefits

• Medical, vision, dental, and life insurance
• 401(k) program and cell phone stipend
• Vacation (19 days of PTO per year) and holiday pay (10 days per year)
• Employee Assistance Program