Community Manager

Summary

Join Hospitable.com, a remote-only, fully distributed company, as their Community Manager! You'll be responsible for growing their online customer community, aiming for 50% active engagement from their 15,000+ subscribers. This involves increasing engagement through proactive content posting, collaborating with other teams, bridging support and marketing, celebrating top contributors, and providing support. You'll maintain brand consistency and drive customers to self-service. The role requires 3+ years of experience as a Community Manager, experience with online community platforms (preferably Gainsight CC), and strong communication and problem-solving skills. Hospitable.com offers a supportive team environment, competitive compensation ($87,300-$97,000), equity through RSUs, 35 days off per year, parental leave, mental health support, and more.

Requirements

• 3+ years of experience in a Community Manager role previously
• Experience with an online community/forum platform (preferably Gainsight CC)
• Experience in marketing and/or support roles
• Strong written and verbal communication skills for both customer and internal interactions
• Excellent problem-solving abilities and technical aptitude to handle complex customer issues

Responsibilities

• Increase customer engagement in the community through proactive posting of content
• Collaborate with Product, Engineering, and other teams, to showcase the work they are delivering, to garner customer feedback
• Act as a bridge between support and marketing - getting short-term rental hosts to advocate and answer questions for us
• Celebrate our top contributors and highlight them as Hospitable experts
• Provide support on a public channel, discerning when a conversation should remain public versus when it needs to be handled one-on-one
• Maintain the same brand tone of voice and communication style that we have across all of our marketing materials and customer communications
• Drive customers to self-serve their support queries

Preferred Qualifications

Experience in short-term rental or property management

Benefits

• The compensation for this role is within $87,300 - $97,000 depending on the cost of living in your location
• We can hire talent internationally as contractors—or employees if you are based in the United States, the European Union, or Australia, taking into account payroll taxes to determine your gross compensation
• We also offer an extra incentive into our equity with RSUs through our $HOST token
• 35 days off per year, encouraged (including self-serve public holidays) and parental leave
• Mental health and emotional support with therapists on call through Slack