Community Engagement Manager

Summary

Join Xapo Bank, a fully distributed team working remotely from 40+ countries, and make a global impact. As a Community Manager, you will develop and execute a comprehensive community engagement strategy across various platforms. You will nurture conversations, organize events, and collaborate with influencers to foster a positive community experience. This is a 100% remote, full-time position requiring a dedicated workspace, reliable internet, and essential equipment. Xapo offers a great work-life balance, flexible PTO, and a yearly budget for professional development.

Requirements

• Crypto native with proven experience in community management, social media management, or a similar role, within fintech, cryptocurrency, or technology industries
• Deep understanding of fintech, Bitcoin, crypto and blockchain ecosystems
• Fluency in major community platforms such as Discord, Telegram, Reddit, and social media channels like X and LinkedIn
• Proven ability to build and maintain relationships with community members, influencers, and key opinion leaders (KOLs)
• Experience organizing online and offline events to boost community engagement
• Strong collaboration skills to work effectively with cross-functional team
• A dedicated workspace
• A reliable internet connection with the fastest speed possible in your area
• Devices and other essential equipment that meet minimal technical specifications
• Alignment with Our Values and the Xapo Values-Driven Leadership principles

Responsibilities

• Develop and execute a comprehensive community engagement strategy across platforms such as Reddit, X, Discord, Telegram, etc
• Nurture meaningful conversations, address questions, and provide exceptional support to foster a positive community experience
• Organize engaging online and offline community events (e.g., workshops, webinars, hackathons, meetups) to drive community growth and excitement
• Create and moderate online forums, social media groups, and other community platforms to facilitate discussion and engagement
• Identify, onboard, and nurture relationships with community leaders and influencers in the Bitcoin and fintech space
• Collaborate with influencers, advocates, and key opinion leaders (KOLs) to amplify community reach and engagement
• Track and analyze community engagement metrics, using insights to refine strategies and identify growth opportunities
• Monitor community sentiment and stay updated on emerging trends in community management and online engagement strategies
• Encourage user-generated content and foster a sense of belonging within the community
• Educate members about Xapo’s products, fintech trends, and Bitcoin innovations, to drive advocacy and brand loyalty

Benefits

• Work 100% remotely from anywhere in the world
• Great work-life balance: Build amazing things with a balance of autonomy and collaborative teamwork. Set your own work schedule and make use of a flexible PTO plan when you need to recharge
• Learn how you learn best - from books to conferences, you’ll get a yearly budget for your individual learning and development goals