Community Manager

Summary

Join our team as a ModSquad Digital Strategist and Community Manager to work closely with large social media clients, support strategic planning, and operational delivery. You will be an imperative part of the growing ModSquad's digital team, developing social media efforts to grow and support our company.

Requirements

• Be a proactive, self-starter and independent contributor with follow-through on all initiatives
• Have strong problem-solving, creative writing, and editorial skills
• Showcase strong communication skills (and feel comfortable with communicating the good and the bad)
• Confident in connecting with clients and colleagues via video call
• Enjoy engaging and developing a broad range of people, communities, clients, and trends
• Be able to execute on community initiatives, measure results, and modify programs based on feedback
• Retain and demonstrate excellent organization and time-management skills and schedule to hit deliverable deadlines
• Must have experience managing communities on behalf of professional entities/companies (either as a junior community manager or lead community manager)
• Have active and professional experience with forums, Facebook, Twitter, LinkedIn, and Instagram (other platforms like SnapChat, TikTok Twitch.tv , Youtube, etc a bonus)
• Be a creative copywriter who understands the balance between professionalism and meta, fun community initiatives

Responsibilities

• Work closely, efficiently, and effectively with the client and internal teams (communication is daily)
• Liaise with internal and external stakeholders to deliver upon strategic and operational goals
• Design and execute the weekly and quarterly content calendars and strategy plans
• Brainstorm activities, opportunities, and content to inspire or grow community (long term and campaign based)
• Create and report KPI’s to the development team, and build reports that showcase reason, trends, and opportunity
• Manage and respond to customers through forum, website, and social media tools (native and 3rd party)
• Learn and explore new tools and platforms that improve workflow and client objectives
• Develop practices and improvements, or build upon and help improve current methods of operation (from social media management and community management and improving social ROI, to engagement and content moderation and digital experience)
• Handle occasional community crises or troubleshoot escalations

Benefits

• Health insurance
• Retirement benefits
• Paid time off