Senior Community Manager

Summary

Join our team as a Senior Community Manager, Trust and Safety, to help build a safe environment for our users by identifying and addressing challenges to the safety and integrity of our communities.

Requirements

• 3-5+ years in a similar online safety role within an organization with millions of users
• Experience in general Trust and Safety analysis and metrics is a must
• Formal training or research in data analysis, statistics, measurement, and visualization, especially in a community, trust and safety, or behavioral sciences context, is a plus
• Understanding of technology, the Internet, platform content issues, and platform moderation
• Excellent communication skills to explain research and data conclusions, policy, and safety decisions both internally and externally
• Exceptional interpersonal skills to provide balanced and actionable feedback that influences decision-making without managerial authority

Responsibilities

• Monitor and manage the current health of our platform as well as user feedback regarding Trust and Safety issues
• Assess behavior, social contracts, and rules that drive our distinct communities to protect users from unwanted content and behavior
• Collaborate with data scientists, user researchers, other community managers, and our legal team to inform efforts and measure progress
• Act as an escalation point for other community teams on product policy matters, including responding to emergencies and content safety-related cases
• Run, study, and inform the team on data matters related to Trust and Safety

Benefits

• Competitive Base Salary
• Generous paid vacation
• Generous parental leave (16 weeks at 100% pay), family care leave, and unlimited sick days
• Equity for all employees at all levels
• Industry-leading health benefits that are applicable per country of residence for all our full-time employees
• Company-paid Life Insurance
• Home Internet stipend
• Professional allocation for your growth and development
• One-time allowance to assist with your home office setup
• Company-paid access to Calm, Bravely, LinkedIn Learning, MyAcademy and Overdrive