Community Partnerships Manager

Summary

Join Ophelia Health as a full-time Community Partnerships Manager and make a significant impact on the opioid crisis. You will build and maintain relationships with community partners to increase access to Ophelia's telehealth services for opioid use disorder (OUD). This role involves developing outreach strategies, engaging with referral sources, and actively participating in community engagement activities. You will be the face of Ophelia in local communities, ensuring our services are well-integrated and accessible. Ophelia offers competitive benefits, including remote work, comprehensive health insurance, paid time off, and a work-from-home stipend. This is an opportunity to build a career while making a meaningful difference in people's lives.

Requirements

• Live in Northeastern Pennsylvania (ideally Lackawanna, Luzerne, or surrounding counties)
• Able to travel locally with reliable transportation & valid drivers license ~4 days/week for meetings with partners
• 2-5 years of experience in a customer or community-facing role within the addiction treatment space or within healthcare more broadly
• Proven ability to cultivate and maintain strong relationships within the community, leveraging existing connections and a demonstrated track record of success in fostering collaborative partnerships
• Skilled in independently crafting and executing outreach strategies, with a demonstrated ability to monitor performance metrics, adapt approaches as needed, and ensure objectives are achieved
• Goal oriented, perceives challenges and unchartered territory as an opportunity for growth and learning
• Excellent interpersonal savvy and communication skills, with a high level of comfort talking to clinical staff, administrative staff, and people with opioid use disorders
• Passionate about serving marginalized and vulnerable populations
• Proven ability to maintain professionalism and confidentiality when working with sensitive and confidential information

Responsibilities

• Execute Outreach Strategies: Help develop and implement effective strategies to reach new markets, ensuring Ophelia’s services are widely recognized and utilized across communities
• Build and Manage Referral Relationships: Engage with referral sources, including healthcare providers, community organizations, health systems, and other stakeholders, to create strong, sustainable partnerships. Identify partners that are clinically and philosophically aligned with Ophelia
• Community Engagement: Spend the majority of your time in the field, meeting with healthcare providers, community leaders, patient advocates, and others to identify needs, remove barriers to treatment, and solidify Ophelia’s presence
• Educational Outreach and Networking: Lead and participate in educational meetings, presentations, and networking events to promote Ophelia’s services both in-person and virtually
• Feedback Integration: Collect and analyze feedback from community partners to refine Ophelia’s referral strategies. Understand and articulate patient referral barriers to the broader internal team to build solutions for existing pain points
• Collaborate Across Teams: Work closely with Ophelia’s marketing, commercial, clinical, product, and operations teams to achieve outreach and market penetration goals

Benefits

• Remote work anywhere in the United States
• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
• 20 days of PTO per year
• 10 company holidays
• $950 Work From Home Stipend
• 401k Contribution Platform
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!
• $80,000 - $100,000 a year
• Performance-based bonus
• Equity grant