Better is hiring a
Compliance Associate

Summary

The job is for an Incident Management Support role at Better Home & Finance Holding Company. The candidate will investigate incidents, collaborate cross-functionally, and ensure issues are resolved. They should have experience in consumer finance or the mortgage industry, knowledge of regulations, excellent communication skills, critical thinking abilities, high attention to detail, and the ability to work in a fast-paced environment.

Requirements

• 1 to 2 years of experience working in consumer finance or the mortgage industry
• Knowledge of state and federal mortgage origination regulations
• Working knowledge of loan origination systems
• Excellent communication skills - not afraid to ask questions when you need help
• Ability to think critically and creatively to solve complex problems
• High attention to detail and are extremely organized
• Proven ability to work in a fast-paced environment and juggle multiple projects simultaneously

Responsibilities

• Review and investigate incidents that are escalated to the Compliance Team for both our direct-to-consumer and strategic partnerships channels
• Log all assigned incidents in the team’s Compliance Management System
• Conduct an in-depth analysis to determine the root cause of each incident
• Collaborate cross-functionally and communicate effectively to gather necessary information and advise on next steps, as applicable
• Establish positive relationships with our strategic partners
• Participate in quarterly trend analysis to ensure that steps are being taken to resolve issues that cause incidents
• Work closely with Compliance Team on additional special projects, as necessary

Preferred Qualifications

• Previous mortgage origination experience is a plus
• Previous consumer complaint investigation experience is a plus

Benefits

• Comprehensive healthcare, retirement, and voluntary benefits (medical, dental, vision, health savings accounts, 401k, etc.)
• Personalized care and tools for realizing mental health and wellness goals
• Company paid for lunch when working in the office
• Additional benefit perks & discounts