Compliance Coordinator

Summary

Join Convoso, a leading AI-powered contact center platform, as a Compliance Coordinator! This entry-level role supports our compliance program, reporting to the Head of Compliance. You will implement and document company-wide compliance initiatives, review customer due diligence documentation, monitor regulatory updates, and prepare compliance materials. The ideal candidate has up to four years of experience in a related field and a strong interest in compliance, privacy, and telemarketing regulations. This dynamic role offers a steep learning curve and the opportunity to reach your full potential while managing multiple projects. Convoso offers a hybrid work model with opportunities for remote work and travel. The position is open to candidates residing in select US states.

Requirements

• Bachelor’s degree in Legal Studies, Political Science, Communications, Business Administration, or related field
• 0–4 years of relevant work experience (internships, legal assistant roles, or compliance experience preferred)
• Strong interest in the legal and regulatory landscape surrounding telecommunications and privacy
• Excellent attention to detail and organizational skills
• Strong written and verbal communication abilities
• Proficient with Microsoft Office Suite and document management tools
• Demonstrated ability to manage multiple priorities in a fast-paced environment

Responsibilities

• Support the implementation and documentation of company-wide compliance initiatives and internal policies
• Assist in the review and tracking of customer due diligence (KYC) documentation and audits
• Monitor updates to federal and state telemarketing, privacy, and consumer protection laws (e.g., TCPA, CCPA)
• Prepare compliance materials for internal trainings and client onboarding
• Maintain and update compliance records, training logs, and audit files
• Assist with the intake and resolution tracking of compliance complaints and traceback requests
• Help draft internal reports, presentations, and regulatory documentation
• Support internal communication of compliance policy changes across departments
• Coordinate with Sales, Product, and Marketing teams to promote compliance-aligned activities

Preferred Qualifications

• Familiarity with TCPA, STIR/SHAKEN, or industry traceback procedures
• Prior experience in SaaS or contact center operations
• Experience preparing compliance reports or regulatory filings

Benefits

• Competitive compensation package
• Stock options
• 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
• Affordable Vision plan and optional FSA
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• 401k program with generous company match
• No cost Employee Assistance Program and Travel Assistance
• Monthly Gym membership reimbursement
• Monthly credits toward food & beverage
• Company Outings
• On and offsite team building events
• Paid training for departments
• Apple laptop (most roles)
• And a team of highly experienced and kind colleagues!