Healthcare Compliance Coordinator (ABA Therapy)

Summary

Join STA Personnel Solutions South Africa, a global BPO company, as a Compliance Coordinator for a USA-based client offering ABA Therapy. This remote role requires you to work USA hours (9am to 6pm EST) and involves daily follow-ups with Registered Behaviour Technicians (RBTs) to ensure timely submission and verification of session notes using the Rethink platform. You will be responsible for monitoring reports, contacting RBTs, resolving technical issues, maintaining accurate records, and fostering positive relationships with field staff. The ideal candidate possesses excellent communication skills, a proactive approach, and the ability to manage a high volume of interactions while remaining approachable and respectful.

Requirements

• Strong verbal and written communication skills with the ability to convey reminders and instructions clearly and empathetically
• Ability to manage a large volume of follow-ups daily, ensuring no RBT is overlooked
• Capable of identifying issues hindering session note submission and collaborating with team members to find solutions
• Approachable and friendly demeanour to encourage positive relationships with field staff

Responsibilities

• Daily Monitoring: Pull reports from the Rethink platform to identify unsubmitted or unverified session notes from the previous day
• Staff Follow-Up: Contact RBTs via email, phone, or text to remind and assist them in completing their session notes. (Utilize existing email templates for consistency.)
• Issue Resolution: Identify and address any technical issues or barriers preventing timely submission, escalating concerns to the supervisor when necessary
• Documentation: Maintain accurate records of follow-up communications and outcomes
• Relationship Management: Approach interactions with RBTs in a friendly and supportive manner to encourage compliance without causing discomfort

Preferred Qualifications

• Prior experience in the US healthcare sector is preferred
• Familiarity with Applied Behavior Analysis (ABA) practices and the role of RBTs is highly advantageous
• Proficiency in using electronic health record systems; experience with the Rethink platform is a plus
• Understanding of ABA terminology and the importance of session notes in client progress tracking
• Experience in a compliance or quality assurance role within a healthcare setting
• Ability to adapt communication styles to suit different personalities and situations