Compliance Manager

Summary

Join Headway's Compliance team as their Compliance Manager and contribute to building a new mental health care system. Collaborate with various business units to integrate compliance best practices. Develop and maintain the company's compliance incident response plan and procedures. Lead the intake, investigation, and resolution of compliance incidents. Manage compliance inquiries and internal tickets. Coordinate cross-functional teams during incident response. Ensure meticulous documentation of all incident details. Manage the incident reporting process. Analyze incident and inquiry data to identify root causes. Develop and deliver training to employees. Assist with the annual compliance audit plan and internal compliance monitoring activities. Design, develop, and deliver engaging compliance training content. This role requires 5-8 years of experience in compliance or healthcare-related fields and deep knowledge of payer requirements and healthcare regulations.

Requirements

• You have 5 - 8 years of experience in compliance or healthcare-related operations, legal, auditing, consulting, or the equivalent combination of experience
• You function well in a high-paced environment and are able to quickly adapt to changing priorities and situations
• You engage, inspire, build credibility, and trust across all levels of the company
• You have exceptional communication, organizational, project management, and prioritization skills
• You are deeply knowledgeable on payer requirements and health care regulation more broadly
• You have an extensive understanding of Medicare programs

Responsibilities

• Collaborate with business units to integrate compliance best practices into their operations
• Develop and maintain the company's comprehensive general compliance incident response plan and procedures
• Lead the intake, triage, investigation, and resolution of all reported compliance incidents
• Oversee the intake, tracking, and management of all compliance inquiries and internal tickets
• Coordinate cross-functional teams during incident response, ensuring clear communication channels
• Ensure meticulous documentation of all incident details, investigations, findings, and corrective actions
• Manage the incident reporting process for compliance matters, including internal and external stakeholders
• Analyze incident and inquiry data to identify root causes, recurring themes, and opportunities for systemic improvements
• Develop and deliver training to employees on incident reporting procedures and general compliance inquiry processes
• Assist with the development and implementation of the annual compliance audit plan
• Assist with internal compliance monitoring activities to assess adherence to policies, procedures, and regulatory requirements
• Design, develop, and deliver engaging and effective compliance training content for all employees, tailored to different audiences and roles

Preferred Qualifications

• You are certified in Healthcare Compliance (CHC) designation preferred
• You have knowledge on privacy laws (a plus, but not required)

Benefits

• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development