Compliance Nurse

Summary

Join Thyme Care, a company dedicated to revolutionizing cancer care, as a Quality Assurance Nurse (QA). In this role, you will play a vital part in upholding high-quality standards by conducting audits of nurse-member interactions, ensuring compliance with established quality standards, and providing coaching and feedback to nurse team members. You will also contribute to the development and delivery of training programs, collaborate with clinical leadership to enhance service offerings, and support the implementation of best practices in oncology case management. This position requires a Bachelor of Science in Nursing (BSN), a current RN license, and at least 5 years of clinical nursing experience, including experience in a training or quality auditing role. Thyme Care offers a competitive salary, comprehensive benefits, and a flexible work environment.

Requirements

• Education: Bachelor of Science in Nursing (BSN) required; master’s degree in nursing or related field preferred
• Licensure: Current RN license active, unrestricted, and in good standing
• Experience: Minimum of 5 years of clinical nursing experience, with at least 2 years in a training or quality auditing role, or equivalent experience. Previous experience in Oncology as a Nurse Navigator, Case Manager, Disease Management
• Skills: Proven track record of functioning in roles that focused on assuring high-quality care, strong leadership, communication, and organizational skills.  Proficiency in auditing, providing feedback and coaching to nurses and/or other clinical team members, and developing or contributing to clinical onboarding and training programs

Responsibilities

• Conducting routine and ongoing audits of telephonic nurse interactions with members, in addition to supporting documentation, to ensure accuracy, compliance, and value-added interactions that drive positive health outcomes
• Create individualized feedback and coaching plans for new hires and nursing team members, based on audit findings
• Conduct 1:1 feedback and coaching sessions with nurse team members to provide feedback, identify risks, training opportunities, and ensure adherence to operational policies and procedures
• Support the creation and maintenance of clinical training materials, job aids, and other educational resources
• Evaluate new hire training effectiveness, and provide PIP support, through audits of telephonic nurse interactions with members, in addition to supporting documentation, to ensure accuracy, compliance, and value-added interactions that drive positive health outcomes
• Conduct/Support new hire training sessions as needed
• Conduct new hire ramp-up auditing and feedback sessions

Preferred Qualifications

• Have completed training and are on the path to becoming an expert on our Thyme Care systems, tools, technology, partners, and expectations
• Know our Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards backwards and forwards, and actively share ideas on how to improve them
• Have built strong, trusting relationships with Care Team nurses, where listening and empathy are the foundation for every interaction both with our members and with each other
• Partner with QTE team and Nurse Team Leads to develop and deliver clinical onboarding and general training
• Audit nurse-member interactions (via telephone recordings, text, email, etc.) against our quality standards to ensure they are consistently met, and support remediation plans as appropriate
• Continually raise the bar in clinical quality and improve the standard of care through coaching and objective, effective feedback delivery
• Identify and surface quality trends and training gaps, to enhance training and coaching delivery, in addition to reference materials of the Care Delivery team
• Contribute to quality improvement initiatives and regulatory, quality, and experimental audits, as needed
• Constantly be on the lookout to improve the effectiveness and quality of our work with our members
• A BSN. You must have Bachelors of Science Degree in Nursing and an unrestricted Registered Nurse (RN) license and willingness to obtain additional state licenses, as needed
• Experience . You have at least 5 years of nursing experience with 3 years of oncology nursing and/or case management. Additionally, you have experience with clinical education and regulatory/quality audits
• An eye for quality. You are passionate about upholding and raising the bar in delivering high quality care and challenging the team to adhere to and improve the standard of care, to beat their best and never lose sight of the goal
• Organized. You’re skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation
• Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with colleagues and articulate feedback effectively and objectively
• Comfort with ambiguity. Start-ups are fast-paced environments, and you understand that rapid changes to the business, strategy, organization, and priorities are par for the course… and part of the adventure
• A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important

Benefits

• We offer a choice of great medical, dental, and vision insurance plans as well as a generous vacation policy for full-time employees, so you can prioritize the most important parts of your life
• Full-time position Day Shift with potential for occasional PM shifts to meet training and auditing needs
• This role offers flexibility, with options for remote work or a hybrid arrangement based in our Nashville office