Registered Nurse

Summary

Join AssistRx as a Bilingual Call Center Registered Nurse and provide clinical call center services to patients, offering education and support related to the product and self-injection technique. You will follow established processes and call scripts to meet regulatory requirements, acting as a liaison between healthcare providers, patients, and patient care advocates. This fully remote role offers a competitive compensation package, comprehensive benefits, and a supportive work environment that values work-life balance and career growth.

Requirements

• Registered Nurse (BSN or RN); valid nursing license in Arizona (compact accepted)
• 2 years nursing experience combined with at least 3 years of other clinical experience
• Computer literacy and good keyboard skills

Responsibilities

• Provide and document clinical call center services for patients
• Provide education and support to patients related to the product and the self-injection technique for the product
• Follow all processes and call scripts established by the manufacturer for the program in order to meet all regulatory requirements
• Acts as liaison between healthcare providers, patients and patient care advocates to answer clinical questions as designated in the product label
• Provide education on the product and the self-administration technique according to the call scripts provided by the manufacturer and the guardrails established by the manufacturer
• Receive inbound phone calls and make outbound phone calls to patients
• Support patients through injection training and education by setting proper expectations of treatment
• Provide education and training to healthcare providers if designated by the program
• Document all inbound and outbound calls and other activities within the program database
• Other tasks as necessary

Preferred Qualifications

• BSN
• Knowledge of Microsoft Word Products a plus

Benefits

• Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary
• Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary
• Enjoy a fully remote role with a supportive and inclusive work environment that values work-life balance and diverse perspectives
• We prioritize a “promote from within mentality”, and believe in fostering growth and development within our organization
• Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry
• Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible
• Tell your friends about us! If hired, receive a $750 referral bonus!
• Competitive Compensation
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance