Registered Nurse

AssistRx Logo

AssistRx

๐Ÿ“Remote - United States

Summary

Join AssistRx as a Bilingual Call Center Registered Nurse and provide clinical call center services to patients, offering education and support related to the product and self-injection technique. You will follow established processes and call scripts to meet regulatory requirements, acting as a liaison between healthcare providers, patients, and patient care advocates. This fully remote role offers a competitive compensation package, comprehensive benefits, and a supportive work environment that values work-life balance and career growth.

Requirements

  • Registered Nurse (BSN or RN); valid nursing license in Arizona (compact accepted)
  • 2 years nursing experience combined with at least 3 years of other clinical experience
  • Computer literacy and good keyboard skills

Responsibilities

  • Provide and document clinical call center services for patients
  • Provide education and support to patients related to the product and the self-injection technique for the product
  • Follow all processes and call scripts established by the manufacturer for the program in order to meet all regulatory requirements
  • Acts as liaison between healthcare providers, patients and patient care advocates to answer clinical questions as designated in the product label
  • Provide education on the product and the self-administration technique according to the call scripts provided by the manufacturer and the guardrails established by the manufacturer
  • Receive inbound phone calls and make outbound phone calls to patients
  • Support patients through injection training and education by setting proper expectations of treatment
  • Provide education and training to healthcare providers if designated by the program
  • Document all inbound and outbound calls and other activities within the program database
  • Other tasks as necessary

Preferred Qualifications

  • BSN
  • Knowledge of Microsoft Word Products a plus

Benefits

  • Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary
  • Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary
  • Enjoy a fully remote role with a supportive and inclusive work environment that values work-life balance and diverse perspectives
  • We prioritize a โ€œpromote from within mentalityโ€, and believe in fostering growth and development within our organization
  • Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry
  • Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible
  • Tell your friends about us! If hired, receive a $750 referral bonus!
  • Competitive Compensation
  • Matching 401(k) with immediate vesting
  • Medical, dental, vision, life, & short-term disability insurance

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