Concierge Support Staff
closedPearl Talent
πRemote - Philippines
Job highlights
Summary
Join Pearl Talent and work as a fully remote Concierge Support Staff, providing exceptional care to clients of a health optimization platform. This full-time role involves managing member appointments, ensuring seamless service, and coordinating care plans. You will be the primary point of contact for clients, addressing their queries and collaborating with various teams. The position requires strong communication, problem-solving, and organizational skills, along with experience in healthcare coordination or a related field. Pearl offers a comprehensive compensation package including generous PTO, health coverage, mentorship, professional development opportunities, and a flexible work schedule.
Requirements
- Possess a minimum of 3+ years of experience in healthcare coordination, client management, or a related field
- Proficient in English communication (written and verbal), with the ability to respond empathetically to member concerns
- Experienced in using chat platforms, AI tools (e.g., ChatGPT), productivity tools (e.g., Notion, Airtable, Slack), and healthcare/CRM systems
- Strong critical thinking, problem-solving, and organizational skills, with the ability to work independently in a remote setting across time zones
- Exceptional interpersonal and collaboration skills, demonstrating empathy, trust-building, and a proactive, solutions-oriented approach to client care
Responsibilities
- Oversee member appointments, ensuring seamless scheduling, tracking, and management of at-home and in-lab services
- Monitor member experience and engagement, providing real-time assistance and documenting progress/status updates
- Serve as the first point of contact for members via concierge chat, answering queries or delegating issues to the appropriate stakeholders
- Ensure proper functioning of workflows and automatic processes, including syncing and triggering
- Collaborate with the Operations and Clinical teams to proactively address administrative, operational, and health-related concerns
- Track metrics across the member experience to identify improvement areas and monitor the effectiveness of interventions
- Manage clinical vendors by updating SOPs and resolving issues with third-party laboratory partners (e.g., Getlabs, Labcorp)
- Audit partner laboratory bills to ensure accuracy against internal records and document/report discrepancies
- Attend weekly stakeholder meetings to advocate for members and propose enhancements to the member experience
Benefits
- Remote Work: Fully remoteβwork from anywhere
- Generous PTO: Ample paid time off to rest and recharge
- Health Coverage: HMO coverage after 3 months for full-time employees
- Direct Mentorship: Grow through guidance from international industry experts
- Learning & Development: Ongoing access to resources for professional growth
- Global Networking: Work and connect with professionals around the world
- Work-Life Balance: Flexible hours that support a healthy work-life balance
This job is filled or no longer available
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