Remote Construction Manager

Summary

Join Hilti Fieldwire, Inc.'s affiliate as a Construction Success Manager and utilize your experience as a construction professional to develop and consult on client processes, becoming a trusted advisor to your customers. As a Fieldwire product and training expert, you will work to understand your accounts' business objectives, helping them extract the most value out of Fieldwire to meet those goals.

Requirements

• 3+ years of professional construction experience, preferably with a combination of field and office management roles
• Excellent presentation and communication skills
• Self-motivated and highly organized, with strong time management skills
• Diplomacy and patience when working through customer issues
• Comfortable communicating with anyone, from foreman to senior-level managers
• A solid understanding of construction process from design to completion
• An understanding of how all the different parties on a construction project interact and how they work with each other to drive a successful schedule/budget
• Ability to creatively brainstorm unique solutions to client issues relevant to their needs
• Desire to learn in a dynamic startup environment

Responsibilities

• Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform
• Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows
• Manage a portfolio of customers (new and existing) to help improve their Fieldwire usage and processes
• Build and maintain long-lasting relationships with Fieldwire clients
• Conduct web-based, in-person training(s), and demonstrations to educate clients on Fieldwire
• Assist the product team in identifying issues and communicating customer feedback for product improvements
• Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues
• Occasionally travel to customers’ offices for key meetings and trainings