Consumer Care and Engagement Coordinator

Summary

Join a dynamic team at Konecta Group to work with The Coca-Cola Company EU as Consumer Care and Engagement Coordinator. This role requires excellent communication skills, fluency in English and Italian, and experience in consumer care roles. You will be responsible for providing two-way communication on issues, resolving problems, and ensuring high levels of consumer satisfaction.

Requirements

• Education: Second or third-year Bachelor or Post-grad students preferred
• Related work experience: Some experience within a consumer care role, with consistently high performance & reviews/quality scores/SLA targets met
• Skills: Excellent communication skills; Fluent in written and spoken English and Italian; Passion for TCCC brands, consumer care and social media

Responsibilities

• You are a brand ambassador for The Coca-Cola Company (TCCC), the face of Coca-Cola, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across social media and email
• You provide professional, courteous, and prompt written support for consumers, liaising with other departments to provide two-way communication on issues
• You provide a timely resolution to consumer issues and queries as per agreed ‘rules of engagement’
• You raise critical issues to manager/stakeholders for responses that are not covered by pre-approved knowledge base