Patient Access Coordinator

Summary

Join Envera Health, a top-ranked workplace, as a Patient Access Coordinator! You'll schedule patient appointments and provide phone support in a high-volume call center environment. This remote position offers a competitive starting wage, monthly bonuses based on performance, and comprehensive benefits. Responsibilities include handling a high volume of calls, scheduling appointments, and inputting patient information. Required qualifications include customer service skills and experience with high-volume inbound calls. Preferred qualifications include healthcare exposure and experience with EMR and scheduling software. Envera Health offers a supportive work environment and opportunities for growth.

Requirements

• Customer/patient service skills
• Experience handling a high volume of inbound calls
• Excellent communication skills over the phone
• Strong Internet Speed & access to router via Ethernet Cord (Minimum speed: 20mbps Download & 6mbps Upload)

Responsibilities

• Answer a high volume of calls a day using a multi-line phone. (75+ calls/shift - Call Center)
• Schedule appointments for multiple clinical sites according to client-specific protocols
• Gather & input patient demographic and insurance information into the practice management system
• Report complex clinical issues to the appropriate supervisor/client partner
• Document call activity, outcomes, and other notes as needed in the client system
• Work collaboratively with colleagues to meet the goals and objectives of the department
• Assist callers and navigate them to the appropriate resources
• Must meet attendance and performance standards

Preferred Qualifications

• Healthcare exposure
• Experience using an EMR and scheduling software
• Experience in EPIC system
• Call Center experience
• Ability to multi-task in a fast-paced environment with a high degree of attention to detail

Benefits

• 14 Paid Days Off (4 personal days & 10 PTO days that accrue as you work)
• Paid Federal Holidays
• Bonus Program (up to $400/month)
• Life Insurance and Long term disability insurance are provided at no cost
• A few different Health Insurance plan options
• 401k plan matching (5%)
• Remote work