Revinate is hiring a
Contact Center Manager

Summary

The job is for a Contact Center Manager at Revinate, responsible for tactical management of the call center, achieving service levels, overseeing client relationships, and leading a team. The position requires a Bachelor's degree or equivalent experience, call center management experience, and strong analytical skills.

Requirements

• Bachelor’s degree or 5 to 10 years of related experience and/or training; or equivalent combination of education and experience
• Call center management experience required

Responsibilities

• Establish and achieve projected service levels, booking levels, and quality objectives
• Forecast and analyze data against budget figures on a weekly and/or monthly basis
• Align engineering technologies and processes to maximize service delivery
• Effectively manage the Contact Center and the department’s work activity & environment
• Communicate departmental activity to and from Senior Management
• Effectively manage and oversee internal and external client relationships
• Deliver consistent service level with each client interaction
• Oversee the success of each new account and develop long-term client relationships
• Contribute in any client de-escalation discussions regarding quality

Preferred Qualifications

• Sales management experience preferred
• Experience managing remote employees preferred

Benefits

• Health insurance-employee premium paid 100% by Revinate
• Dental insurance-employee and dependents’ premium paid 100% by Revinate
• Vision insurance-employee and dependents’ premium paid 100% by Revinate
• 401(k) with employer match
• Short & Long Term Disability insurance
• Life insurance
• Paid time off
• Monthly work from home stipend
• Telehealth access
• Employee Assistance Program (EAP)