Pacifica Continental is hiring a
Supervisor Contact Center

Summary

The job is for a Bilingual Customer Service Supervisor working remotely for a Transport company. The role involves customer service, team management, report analysis, and improving customer satisfaction.

Requirements

• At least 5 years of experience as a supervisor in a contact center, including analysis of metrics, indicators, and reports
• High analytical capacity, experience with report creation and data management
• Advanced or graduate studies in Business Administration, Marketing, or related fields (preferred)
• Bilingual English proficiency

Responsibilities

• Responsible for customer service, team management, and report analysis
• Online team management and analysis of reports and meetings
• Service team management and KPI tracking
• Idea and execution of improvement plans for customer service and complaint trends
• Coordination of weekly operation follow-up meetings with team and C-Suits level

Benefits

• 100% remote work
• Work hours from 9am to 6pm