Remote Contact Center Representative

Summary

The job is for a customer service agent at LQ Digital, a performance marketing agency based in Oakland, CA. The role involves fielding calls from consumers about the clients' services, recording call information, and transferring calls to the client's sales representative. The job offers a wage of $15-$15 an hour plus a quarterly bonus, and flexible shifts between 8 am and 8 pm CST. Benefits include growth opportunities, paid time off, health benefits, voluntary benefits, 401k, and flexible work schedule.

Requirements

• Strong communication skills
• Experience working with computers
• Previous call center or customer service experience
• Military sensitivity a plus
• Must pass a drug test and background test
• Must live in Texas

Responsibilities

• Fielding calls to and from consumers or existing customers of our clients, who have inquired about our clients’ services
• Record call information to internal system
• Transfer calls to the client's sales representative

Benefits

• $15 - $15 an hour
• $15 per hour, plus eligible for $1/hour quarterly bonus
• Hours: Full-time with flexible shifts available between 8 am and 8 pm CST
• Growth Opportunities- including Accelerated Agent Tiering Program and Top Performer Incentives
• Time off- Paid Holidays, Sick, and Vacation
• Flexible work schedule, minimum 32 hours
• Health Benefits: Medical, Dental, and Vision coverage, Employee Assistance Program
• Voluntary Benefits: Life Insurance, Accident, Critical Illness, FSA
• 401k