Contact Centre Agent

Summary

Join Goodlord as a Proactive Reference Coordinator, working in our Sheffield city centre office 3 days per week and remotely 2 days per week, with a salary of £23,500 (OTE of £27,500).

Requirements

• Previous experience working in a highly targeted and fast-moving contact centre
• Customer centric mindset allowing you to quickly identify and understand the needs of our different customers
• Have great attention to detail and can easily identify inconsistencies

Responsibilities

• Proactively work to progress referencing applications ensuring reports are generated for our customers in line with our KPI measurements
• Helping tenants to get their dream home through meeting and exceeding targets
• Professionally support our customers with high levels of accuracy (this is super important) with great care and diligence via phone, live chat and email

Benefits

• 25 days holiday (plus BH) plus 1 day per full year up to 32 days
• 13 weeks of fully-paid parental leave to look after their new arrivals, following 12 months of service