Medical Scheduling Coordinator, Agent

Summary

Join ISTA Personnel Solutions South Africa as a Medical Scheduling Coordinator / Agent to work remotely and coordinate appointments, manage schedules, and ensure seamless communication between patients, healthcare providers, and home care teams.

Requirements

• 2-3 years' experience in scheduling and coordination, preferably within a healthcare or home care services
• Exceptional communication skills
• Must be able to prioritize and multi-task in a fast-paced environment
• Strong attention to detail and organized
• Problem solver
• Must be proficient in Microsoft Office

Responsibilities

• Schedule and manage appointments for patients, ensuring that all necessary resources and personnel are available
• Serve as the primary point of contact for patients, families, and healthcare providers, providing updates and addressing any scheduling concerns
• Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences
• Collaborate with home care teams to ensure that patient needs are met and that all appointments are scheduled in a timely manner
• Address scheduling conflicts or issues as they arise, finding solutions that work for both the patient and healthcare provider
• Input and update patient information in the scheduling system with precision and attention to detail
• Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws