Content Moderator - Spanish

Summary

Join Keywords Studios, a global leader in video game development services, as a Content Moderator and contribute to building a safe and positive gaming environment for players worldwide. You will be responsible for moderating digital content, ensuring player safety by identifying and removing harmful content, and collaborating with internal teams to maintain a seamless communication flow. This role requires excellent communication skills in English and Spanish, emotional stability, and the ability to handle challenging situations with composure. Keywords Studios offers a remote work environment, competitive benefits, and opportunities for professional development.

Requirements

• Excellent written and verbal communication skills in English to effectively communicate with team members and stakeholders
• Mastery in C1-C2 level Spanish proficiency
• Emotional stability, self-awareness, and strong auto-analysis skills to handle challenging situations with composure and make well-informed decisions
• Optimism, hardiness, and stress resilience to maintain a positive attitude and adapt to changing circumstances with ease

Responsibilities

• Moderate digital content, including text, images, and videos, with a keen eye for identifying harmful or inappropriate material
• Collaborate with internal teams, addressing project-related requests and maintaining seamless communication channels
• Audit and assess interactions, ensuring they are rated accurately based on their severity level
• Compile and report trends and improvement opportunities from audits, translating them into actionable data for process enhancements
• Actively participate in feature testing and tool improvements, contributing to the continuous refinement of content moderation practices
• Optimism, hardiness, and stress resilience to maintain a positive attitude and adapt to changing circumstances with ease
• Multitask and prioritize efficiently, ensuring tasks are completed promptly and effectively
• Accountability and responsibility, taking ownership of assigned tasks and delivering results
• Agility and willingness to change, embracing new ideas and approaches with a capability to adapt to evolving circumstances
• Self-motivation, innovative, and analytical, with a keen eye for detail and accuracy, ensuring high-quality outcomes
• Identify errors and inconsistencies in relation to established procedures and protocols, maintaining adherence to best practices
• Understand that a moderator role implies potentially being exposed to foul content. Our moderators should be resilient, mature, and professional in order to provide the highest possible quality service. Bearing in mind specific content that might be considered offensive by some, we ensure that the support for your well-being will be provided

Preferred Qualifications

Experience in managing or moderating online forums/Discord within the gaming space, either professionally or during your spare time

Benefits

• We propose an employment contract
• We want you to work comfortably - so we offer remote work with necessary equipment and the possibility of visiting our brand-new office at the Global Office Park in Katowice! (PS. Did we mention we even have a slide…?)
• We want you to stay healthy and happy - so we offer the attractive benefits package including: private medical care option, MyBenefit system, Multisport card, a subsidy for glasses and the Employee Assistance Program with personal, legal and financial counselling services
• We want you to grow with us - so we offer professional development opportunities e.g. online learning platform, training sessions and open vacancies exclusively for internal candidates
• We want you to make an impact - so we have the Employee referral program - you can invite your friend to become a fellow Keywordian and get the prize!
• We want you to have fun - so we organize company parties with delicious food and lots of attractions at Global Office Park - last year we organized i.a. End-Of-Year Party, Halloween and Open Day for our friends & family. We also prepare plenty of activities, competitions and even gaming tournaments for employees with awards + occasional company gifts!
• We want you to be a part of our community - so we offer the unique chance to take a look behind the scenes of the gaming industry and the opportunity to gain valuable experience by collaborating with people from all over the world!