Content Operations Associate

Summary

Join iHerb's Marketing team as a remote Content Operations Associate, preferably located in Southern California. You will be responsible for managing and executing content across various digital platforms, ensuring timely updates and promotions. This role involves coordinating with multiple departments, handling special projects, and improving internal processes. You will utilize iHerb's proprietary systems and collaborate with various teams to resolve issues. The position requires strong communication skills, attention to detail, and the ability to manage multiple tasks. A Bachelor's degree in Marketing is preferred, along with 1-3 years of related experience.

Requirements

• Strong oral and written communication skills
• Computer literate
• Attention to detail and accuracy
• Detailed and meticulous with great follow-through
• Ability to manage multiple tasks simultaneously
• Able to handle deadline-driven pressure
• Team Player
• HTML, CSS
• Generally requires a minimum of one (1) to three (3) years' related experience

Responsibilities

• Support iHerb’s multiple departments (Digital Experience, Global Logistics, Merchandising, Human Resources, etc.) by managing all content updates for the global website
• Partner with the localization team to ensure content is translated into all 19+ languages the website is available in
• Set up global and regional promotions across all platforms, including iHerb’s app
• Improve internal efficiency by proactively developing new processes for optimized workflow
• Become an expert in functionality and features of iHerb internal tools and backend logic
• Partner with the Business Product Technology team to provide feedback and suggestions to improve internal tools for maximum efficiency
• Work cross-functionally with Digital Experience, Customer Experience, and other teams to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy
• Manage various websites, including core iHerb.com, Careers, and HR website
• Document changes to internal tools and processes when new features are introduced to the team

Preferred Qualifications

• Basic knowledge of Shopify and/or WordPress
• Basic knowledge of Javascript/JSON
• Familiarity with SEO principles and best practices
• Knowledge of Google Business Suite ((Gmail, Drive, Docs, Sheets, Forms) ) and project management tools such as Asana
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Bachelor's Degree in Marketing

Benefits

• Programs designed to help our employees and their families stay healthy, live well, and plan for their financial future
• Remote work