Remote Associate - Operations Support

Logo of Sporty Group

Sporty Group

πŸ“Remote - India

Job highlights

Summary

Join Sporty Group, a consumer internet and technology business with a global sports media, gaming, social, and fintech platform, as an analytics-driven individual with excellent problem-solving skills to drive growth and contribute to innovation, creativity, and hard work.

Requirements

  • Fluent in written and spoken English
  • Strong Excel / Google Spreadsheet skills
  • 1+ years of ops support experience in Gaming or E-Commerce or related internet company
  • An interest in sports is a plus
  • Working knowledge of database architecture and management (preferably MySQL and Oracle) is a plus
  • Bachelor’s degree and above in a related subject (science major) would be beneficial

Responsibilities

  • Handling day-to-day backend operations including query resolution, content management and escalations
  • Monitoring and managing Customer Service operations for one or more countries (currently 4)
  • Analyse the Customer Service processes and help identify areas of performance improvements
  • Handling level 2/ 3 escalations providing support to our Customer Service team by analysing data and customer history
  • Escalations to Technology team, Trading and Payment providers as required
  • To reconcile online payment transactions and monitor the success rate from downstream service providers
  • To check potential fraud activities to mitigate the risk in online transactions, and escalate issue promptly if needed
  • To execute daily & monthly payment review and provide reports if needed
  • Website content management including banners and comments filtering

Benefits

  • Annual Performance Bonus
  • Night Shift Allowance
  • Overtime Payment
  • Referral Hire Bonus
  • Health and Life Insurance
  • IT Asset provided
  • 5 days working
  • Paid leaves of 21 days (excluding 12 public holidays)
  • Team fun activities
  • Quarterly Team Outings
  • Annual company retreat - Our Operations team went to Goa in 2022 and Udaipur in 2023 and more TBC!

Share this job:

Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Please let Sporty Group know you found this job on JobsCollider. Thanks! πŸ™