Sporty Group is hiring a
Associate - Operations Support, Remote - India
![Logo of Sporty Group](https://cdn.jobscollider.com/logo/sporty-group-00ad.webp)
Associate - Operations Support
🏢 Sporty Group
💵 ~$47k-$57k
📍India
Please let Sporty Group know you found this job on JobsCollider. Thanks! 🙏
Summary
The job is for an Operations Support role at Sporty Group, a global sports media, gaming, social, and fintech platform. The candidate should be analytical, detail-oriented, have problem-solving skills, and experience in root cause analysis and handling escalated issues promptly in an internet company.
Requirements
- Fluent in written and spoken English
- Strong Excel / Google Spreadsheet skills
- 1+ years of ops support experience in Gaming or E-Commerce or related internet company
- Bachelor’s degree and above in a related subject (science major) would be beneficial
- Should be flexible to work in night shifts and weekends on a rotation basis
Responsibilities
- Handling day-to-day backend operations including query resolution, content management, and escalations
- Monitoring and managing Customer Service operations for one or more countries (currently 4)
- Analyse the Customer Service processes and help identify areas of performance improvements
- Handling level 2/3 escalations providing support to our Customer Service team by analysing data and customer history
- Escalations to Technology team, Trading and Payment providers as required
- To reconcile online payment transactions and monitor the success rate from downstream service providers
- To check potential fraud activities to mitigate the risk in online transactions, and escalate issue promptly if needed
- To execute daily & monthly payment review and provide reports if needed
- Website content management including banners and comments filtering
Preferred Qualifications
- An interest in sports is a plus
- Working knowledge of database architecture and management (preferably MySQL and Oracle) is a plus
Benefits
- Annual Performance Bonus
- Night Shift Allowance
- Overtime Payment
- Referral Hire Bonus
- Health and Life Insurance
- IT Asset provided
- 5 days working
- Paid leaves of 21 days (excluding 12 public holidays)
- Team fun activities
- Quarterly Team Outings
- Annual company retreat - Our Operations team went to Goa in 2022 and Udaipur in 2023 and more TBC!
- Highly talented, dependable co-workers in a global, multicultural organization
- Our teams are small enough for you to be impactful
- Our business is globally established and successful, offering stability and security to our Team Members
Share this job:
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Similar Jobs
- 💰~$60k-$75k📍Worldwide
- 💰$20k-$35k📍China
- 💰$46k-$65k📍United States
- 💰~$159k-$250k📍India
- 💰~$62k-$65k📍United States
- 💰$40k-$65k📍Brazil
- 💰$50k📍Worldwide
- 💰~$61k-$74k📍United States
- 💰~$75k-$110k📍Worldwide
- 💰$50k-$80k📍Worldwide
Please let Sporty Group know you found this job on JobsCollider. Thanks! 🙏