Remote Associate - Operations Support
Sporty Group
πRemote - India
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Job highlights
Summary
Join Sporty Group, a consumer internet and technology business with a global sports media, gaming, social, and fintech platform, as an analytics-driven individual with excellent problem-solving skills to drive growth and contribute to innovation, creativity, and hard work.
Requirements
- Fluent in written and spoken English
- Strong Excel / Google Spreadsheet skills
- 1+ years of ops support experience in Gaming or E-Commerce or related internet company
- An interest in sports is a plus
- Working knowledge of database architecture and management (preferably MySQL and Oracle) is a plus
- Bachelorβs degree and above in a related subject (science major) would be beneficial
Responsibilities
- Handling day-to-day backend operations including query resolution, content management and escalations
- Monitoring and managing Customer Service operations for one or more countries (currently 4)
- Analyse the Customer Service processes and help identify areas of performance improvements
- Handling level 2/ 3 escalations providing support to our Customer Service team by analysing data and customer history
- Escalations to Technology team, Trading and Payment providers as required
- To reconcile online payment transactions and monitor the success rate from downstream service providers
- To check potential fraud activities to mitigate the risk in online transactions, and escalate issue promptly if needed
- To execute daily & monthly payment review and provide reports if needed
- Website content management including banners and comments filtering
Benefits
- Annual Performance Bonus
- Night Shift Allowance
- Overtime Payment
- Referral Hire Bonus
- Health and Life Insurance
- IT Asset provided
- 5 days working
- Paid leaves of 21 days (excluding 12 public holidays)
- Team fun activities
- Quarterly Team Outings
- Annual company retreat - Our Operations team went to Goa in 2022 and Udaipur in 2023 and more TBC!
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