Associate - Operations Support

Summary

Join Sporty Group, a consumer internet and technology business with a global sports media, gaming, social, and fintech platform, as an analytics-driven individual with excellent problem-solving skills to drive growth and contribute to innovation, creativity, and hard work.

Requirements

• Fluent in written and spoken English
• Strong Excel / Google Spreadsheet skills
• 1+ years of ops support experience in Gaming or E-Commerce or related internet company
• An interest in sports is a plus
• Working knowledge of database architecture and management (preferably MySQL and Oracle) is a plus
• Bachelor’s degree and above in a related subject (science major) would be beneficial

Responsibilities

• Handling day-to-day backend operations including query resolution, content management and escalations
• Monitoring and managing Customer Service operations for one or more countries (currently 4)
• Analyse the Customer Service processes and help identify areas of performance improvements
• Handling level 2/ 3 escalations providing support to our Customer Service team by analysing data and customer history
• Escalations to Technology team, Trading and Payment providers as required
• To reconcile online payment transactions and monitor the success rate from downstream service providers
• To check potential fraud activities to mitigate the risk in online transactions, and escalate issue promptly if needed
• To execute daily & monthly payment review and provide reports if needed
• Website content management including banners and comments filtering

Benefits

• Annual Performance Bonus
• Night Shift Allowance
• Overtime Payment
• Referral Hire Bonus
• Health and Life Insurance
• IT Asset provided
• 5 days working
• Paid leaves of 21 days (excluding 12 public holidays)
• Team fun activities
• Quarterly Team Outings
• Annual company retreat - Our Operations team went to Goa in 2022 and Udaipur in 2023 and more TBC!